Travel and Booking Manager (Dedicated Pharma Account)

MCI Spain; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel management company in Madrid is seeking an experienced Travel Booking Agent. You will be responsible for coordinating travel arrangements with finesse and creating exceptional experiences for clients. The ideal candidate has in-depth expertise in Amadeus and excellent organizational skills. Fluency in Spanish and English is crucial. This role offers flexibility, professional growth, and a supportive work environment, including generous vacation allowances and remote work options.

Servicios

Flexible work hours

23 paid vacation days per year

Remote working options

Free breakfast every Monday

Access to online courses

Formación

• At least 2 years as a Travel Booking Agent, preferably in corporate travel sector.
• In-depth expertise in Amadeus for booking travel services.
• Proficient in Excel and Microsoft Office tools.
• Fluent in both Spanish and English.

Responsabilidades

• Coordinate multi-trip travel arrangements with precision.
• Create exceptional client experiences through communication.
• Optimize resources by monitoring budgets and managing invoicing.
• Collaborate with Meetings & Events team to ensure flawless events.

Conocimientos

Booking coordination

Client communication

Organizational skills

Attention to detail

Proficiency in Amadeus

Fluent in Spanish

Fluent in English

Strong proficiency in Excel

AI and data literacy

Herramientas

Amadeus

Excel

Microsoft Office

Descripción del empleo

What will be your Responsibilities :

Master multi-trip coordination,

managing a high volume of travel arrangements across trains, flights, other transport and accommodation with precision and care.

Create exceptional client experiences

by handling every interaction with professionalism and warmth. You listen actively, respond promptly, and communicate clearly whether by phone or email with the final client.

Adapt and resolve challenges with confidence, professionally and quickly handling changes, cancellations, and unforeseen situations, including emergencies.

Validate all income and expenses

and optimize resources, by monitoring budgets with a sharp eye. You proactively identify deviations, manage invoicing and payments, and keep stakeholders informed, guaranteeing transparency and control.

Ensure every travel arrangement aligns perfectly with the client’s travel policy, leaving no detail unchecked. You take the time to understand the guidelines, apply them consistently, and communicate clearly with stakeholders.

Collaborate with the Meetings & Events team, providing hands‑on support for specific events when needed. You bring flexibility and teamwork to ensure every event runs flawlessly and reflects the client’s vision.

Why MCI? Good reasons why you want to work with us :

Flexibility that truly empowers you :

design your workday with adaptable hours and enjoy up to three home‑office days each week because we trust you to balance life and work in the way that suits you best.

Equality as a core value :

we guarantee fair pay, no gender gap, and provide a permanent contract from day one so you can count on stability and fairness.

Collaboration without barriers :

your skills matter more than your title; we embrace a flat hierarchy and shared leadership.

Autonomous learning and development plan :

free access to more than 1000 courses in our powerful learning platform Switch AI, learnings weeks to boost our continuous learning culture, specific training according to your development plan and mentoring program with MCI colleagues around the world.

Work smart and live well :

from paddle to running internal clubs, free breakfast every Monday, fresh fruit, specialty coffee every day, afterworks, regular creative and wellbeing activities. Plus, our two big annual parties and maybe more...

Time to recharge :

we offer 23 paid vacation days per year, plus extra time off for your birthday, Christmas Eve, New Year’s Eve and free worldwide travel insurance. After completing your first year with MCI, your annual vacation allowance increases to 30 days, because we believe in rewarding loyalty and ensuring you have the time to rest, recharge, and enjoy life outside of work.

What We’re Looking For

You bring

at least 2 years as a Travel Booking Agent,

preferably in the business travel (corporate travel) sector.

You have

in-depth expertise in Amadeus, confidently using the platform to book a wide range of travel services with speed and accuracy. With several years of hands‑on experience, you feel completely comfortable integrating Amadeus into your daily workflow. In addition, you bring

strong proficiency in Excel

and other Microsoft Office tools.

You are a clear, professional, and

persuasive communicator

in both written and verbal interactions with clients, able to

communicate fluently in both Spanish and English.

You stay

effortlessly organized, juggling multiple priorities with grace and precision. You thrive under pressure, turning complexity into clarity and delivering results that inspire confidence.

You have a

sharp eye for the details, because you know that excellence lives in the small things. Every booking, every budget line, every email reflects your commitment to perfection.

You are an AI & data‑savvy person,

you use AI tools responsibly, work with prompts and contexts, recognize where technology can make processes more efficient and you are willing to keep learning about this subject.

Bonus points if you have :

• Cvent User
• Travel Agent certification
• Amadeus Certification and Portuguese (not mandatory)

Location: Madrid City Center (Gran Via), connect with main metro and bus stations.