Telemarketing English/French Sales (FR Market - BtoC), Barcelona (Permanent contract)

papernest; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A leading customer services company in Barcelona is looking for an Expert in sales and customer support. The role requires fluency in French and English, along with at least 2 years of sales experience. You will manage contracts while providing persuasive customer support. This position offers a permanent contract, a base salary of €18,461 plus bonuses, and comprehensive health benefits. Join a culturally diverse and dynamic team committed to excellence and innovation.

Servicios

Health insurance

Flexible remuneration system

Free breakfast every Tuesday

Team-oriented events

Comfortable office environment

Formación

• Perfect level of French (C1) and English (C1).
• At least 2 years of experience in a sales position.
• Outstanding salesperson qualities.

Responsabilidades

• Sell energy, internet, and home insurance contracts primarily in French.
• Manage contract setups and terminations.
• Maintain accurate CRM records.

Conocimientos

Sales and customer support in French

Persuasion and negotiation

Empathy and curiosity

Comfort with computing and passports

Descripción del empleo

This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.

In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market. With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

As an Expert, your responsibilities will include:

• Sales and Customer Support: Primarily selling in French, with occasional support for English-speaking customers as back-up, focusing on energy, internet, and home insurance contracts. Your strength of persuasion and negotiation will be your main assets on a daily basis!
• Contract and CRM Management: Managing contract setups and terminations while maintaining accurate CRM records.

About you

• You have a perfect level of French (C1 or bilingual) & English (C1).
• At least 2 years of experience in a sales position
• Empathetic, curious, tenacious and persuasive, you are an outstanding salesperson
• You are comfortable with computing NIE required and/or valid European passport

What we offer

By joining papernest you will benefit from a package composed of:

• Permanent 39-hour contract
• Fixed salary (18 461€) + presence bonus (up to 1380€) + uncapped monthly bonuses: the more you sell, the more you earn!
• Sanitas health insurance, 50% covered by papernest after 6 months of experience
• Flexible Remuneration System, allowing you to dedicate part of your salary to tax-exempt services (restaurants, childcare, transport, etc.), and thus save money!

... and you will be part of a working environment which is :

• Inclusive, everyone has their place at papernest, and with more than 46 different nationalities, it is not uncommon to start a sentence in English et de la finir en Français o en español ¡
• Comfortable, with incredible offices and 1500 m2 of terraces and garden, all 5 minutes from the beach, perfect for sunny lunches
• Team oriented with regular events and team buildings
• Exciting and challenging, where you will find the necessary resources to develop your career thanks to our internal mobility policy
• Tasty : free breakfast every Tuesday!

Hiring process

• A first call in English & French, with Yvanna, from the Talent Acquisition team
• An interview in French with a Team Leader of an Operations team.

If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!

#PAPERNEST3