Technical Support L2 (French Speaking)

Wallbox Chargers, S.L.; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading energy management company in Barcelona is seeking a Service Engineer to support L1 Service with technical expertise. The successful candidate will monitor service tickets, coach the team, and enhance communication strategies. Requirements include embedded systems knowledge, fluency in French, and familiarity with ticketing systems like Salesforce. Competitive benefits include flexible working hours, hybrid work options, and comprehensive health insurance after 30 days.

Servicios

Flexible working hours

Hybrid work schedule

Private health, dental, and life insurance

Flexible compensation tickets

Car discounts for EVs

Discounted meals at the canteen

Formación

• Knowledge of embedded systems to connect remotely and resolve system locks.
• Experience with incident management and client interactions.
• Availability to travel based on business needs.

Responsabilidades

• Monitor service team tickets and provide L1 support.
• Share best practices and coach team members.
• Ensure documentation and communication of processes.

Conocimientos

Embedded systems knowledge

Analytic vision

Knowledge of ticketing and reporting systems (Salesforce, Jira)

Excellent interpersonal skills

Fluent French

Working proficiency in English

Descripción del empleo

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox!

The role

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

You will

• Monitoring service team ticket, L1 support and advise
• Share best practices and coach the team
• Constant improvement and maintaining of the internal system
• Identify locks that require follow-up or investigation
• Develop interdepartmental communication ways
• Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
• Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
• Product and process training, support with L1 onboarding
• Support key account partners on a daily basis

Requirements

• Embedded systems knowledge. Able to connect remotely to them and get the system locks
• Analytic vision
• Ticketing and reporting systems knowledge, Salesforce, Jira,...
• Incident Management
• Excellent interpersonal skills
• Good practice management for quality of service delivery
• Availability to travel based on business needs
• Experience dealing with clients
• Fluent French (native level) and good command of English (working proficiency).
• Is a plus additional languages

Desired

• IT knowledge. Remote operations, Wifi, Bluetooth…
• ITIL certification will be assessed positively

Benefits

• Flexible working hours
• Hybrid work schedule and half Fridays
• First-class private health, dental, and life insurance after your first month at Wallbox
• Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
• Car discounts & special advantages if you choose an EV!
• Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen

*At Wallbox, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.