Technical Support Engineer

Tinybird; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic tech company in Madrid is seeking a Technical Support Engineer to assist customers with product inquiries, automate workflows, and communicate effectively with users. The ideal candidate is skilled in SQL and Python, enjoys helping developers, and thrives in a proactive, tech-driven environment. This role offers flexibility and a relocation package for those outside Madrid.

Servicios

Relocation package

22 days of holiday plus birthday off

Up to €2,400 for home office setup

Formación

• Hands-on experience with software development or AI tools.
• Comfortable writing SQL and scripting in Python.
• Excellent communication skills, especially in customer interactions.

Responsabilidades

• Answer product questions and solve use cases.
• Route requests to the right people.
• Help shape internal processes and reduce manual work.

Conocimientos

SQL

Python

Git

Customer support

Descripción del empleo

Tinybird Madrid, Community of Madrid, Spain

Technical Support Engineer

Tinybird Madrid, Community of Madrid, Spain

This range is provided by Tinybird. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Tinybird :

At Tinybird, we help developers and data teams take flight by unlocking the power of real-time data to quickly build data pipelines and innovative data products. With Tinybird, you can effortlessly ingest multiple data sources at scale, query and shape it using the 100% pure SQL you already know and love, and publish results as low-latency, high-concurrency APIs for your applications to chirp about. Developers can create fast APIs, faster—what used to take hours and days now only takes minutes! Tinybird is the essential tool that data engineers and software developers have been waiting for enabling you to drive innovation with ease.

What are we looking for?

We are looking for a technical support person to expand our support team. Your day-to-day will involve answering product questions, solving small use cases, routing requests to the right people when needed, and tracking everything along the way.

This is a technical role, though you don’t need to be an experienced software engineer. We value hands-on experience with software development — especially if you’ve worked with AI tools or frameworks. Whether it’s debugging issues faster, generating small scripts, automating workflows, or exploring data, AI is part of our everyday toolkit. You should be comfortable writing SQL, scripting in Python (or another language), and using tools like Git. But more importantly, you should enjoy digging into problems, helping developers, and communicating clearly and empathetically.

We’re looking for someone proactive — someone who asks questions, proposes solutions, and isn’t afraid to talk to customers (in fact, thrives on it). You'll work closely with our product and engineering teams, follow our rituals and communication practices, and treat customer problems as if they were your own. Support is a first-class citizen at Tinybird, and we take real pride in how we care for and empower our users.

If you love technology and people in equal measure, you’ll fit right in : )

As an early-stage startup, not everything is set in stone — and that’s part of what makes it exciting. You'll help shape internal processes from scratch or iterate on what’s already there, always aiming to reduce manual work and improve efficiency.

AI is central to how we evolve. From debugging and spotting missing documentation to automating reports and accelerating repetitive tasks, we use AI to support customers more effectively. But we’re not just users — we’re actively experimenting and finding new ways to apply AI to real-world support. You’ll play a key role in that exploration, helping us make support smarter, faster, and more scalable.

We’ll take care of your onboarding and make sure you feel supported until you’re ready to fly solo. You’ll be surrounded by a team of great developers (and even better people!) who are eager to help. Along the way, you’ll learn a lot about data pipelines, real-time processing, and how to work with petabytes of data — fast.

About Tinybird :

At Tinybird, we help developers and data teams take flight by unlocking the power of real-time data to quickly build data pipelines and innovative data products. With Tinybird, you can effortlessly ingest multiple data sources at scale, query and shape it using the 100% pure SQL you already know and love, and publish results as low-latency, high-concurrency APIs for your applications to chirp about. Developers can create fast APIs, faster—what used to take hours and days now only takes minutes! Tinybird is the essential tool that data engineers and software developers have been waiting for enabling you to drive innovation with ease.

What are we looking for?

We are looking for a technical support person to expand our support team. Your day-to-day will involve answering product questions, solving small use cases, routing requests to the right people when needed, and tracking everything along the way.

This is a technical role, though you don’t need to be an experienced software engineer. We value hands-on experience with software development — especially if you’ve worked with AI tools or frameworks. Whether it’s debugging issues faster, generating small scripts, automating workflows, or exploring data, AI is part of our everyday toolkit. You should be comfortable writing SQL, scripting in Python (or another language), and using tools like Git. But more importantly, you should enjoy digging into problems, helping developers, and communicating clearly and empathetically.

We’re looking for someone proactive — someone who asks questions, proposes solutions, and isn’t afraid to talk to customers (in fact, thrives on it). You'll work closely with our product and engineering teams, follow our rituals and communication practices, and treat customer problems as if they were your own. Support is a first-class citizen at Tinybird, and we take real pride in how we care for and empower our users.

If you love technology and people in equal measure, you’ll fit right in : )

As an early-stage startup, not everything is set in stone — and that’s part of what makes it exciting. You'll help shape internal processes from scratch or iterate on what’s already there, always aiming to reduce manual work and improve efficiency.

AI is central to how we evolve. From debugging and spotting missing documentation to automating reports and accelerating repetitive tasks, we use AI to support customers more effectively. But we’re not just users — we’re actively experimenting and finding new ways to apply AI to real-world support. You’ll play a key role in that exploration, helping us make support smarter, faster, and more scalable.

We’ll take care of your onboarding and make sure you feel supported until you’re ready to fly solo. You’ll be surrounded by a team of great developers (and even better people!) who are eager to help. Along the way, you’ll learn a lot about data pipelines, real-time processing, and how to work with petabytes of data — fast.

Examples of FAQ from Customers :

• How do I add a column to a datasource?
• Can I connect Kafka to Tinybird?
• How do I load a S3 file into Tinybird?
• How do I optimize this SQL?
• Is there any way to create a workspace with the tinybird cli?
• This python script is returning this error, what could it be?
• I have this use case with two datasources (3B rows each). How do I join them in real time?
• What is the best way to improve response time in this endpoint?
• What’s a materialized view?

How we work :

We’re a remote company, committed to a remote-first culture—but we’ve found that being together in person, especially in our Madrid office, often helps us move faster, stay aligned, and solve problems more effectively. So except for specific roles, expect us to ask you to spend 2-3 days per week at the office

As we’re in the early stages, your contributions will have a significant impact on everything we do

We believe in transparency, so you’ll always be in the loop about what’s happening

Check out our blog or follow us on LinkedIn to find out more about what’s important to us

What expect from you :

You're based in Madrid (Spain), surrounding areas or willing to relocate —we offer a relocation package to support your move

You come into the Madrid office 2–3 days per week . We believe in learning through osmosis, spontaneous conversations, and pairing—especially during onboarding

You’re excited to grow . You don’t need to know everything, but you’re eager to learn and ask questions when you don’t understand something

You have a high level of English , both spoken and written. Much of our work happens asynchronously and in writing

You're curious and proactive . When something is unclear, you dig in, ask the right questions, and keep moving forward

You’re not afraid to get things wrong the first time, and you’re always looking to improve—yourself, the product, and the codebase

This role includes both cash compensation and a stock options grant. You can find our typical starting salary ranges for this role listed above. The final offer within this range will take into account several factors, including candidate experience, qualifications, skills and business needs.

We also offer : 22 days of holiday a year (plus your birthday and public holidays). We provide up to €2,400 to help you set up your home work space. Relocation package within Spain. Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Information Technology

Industries Software Development

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