Technical Manager, PX Platform

Scopely; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading gaming company is seeking a Technical Manager PX Platform to oversee operations of the Player Experience systems. This role involves managing tools like HelpShift and GGWP, and coordinating with engineers and stakeholders. Ideal candidates will have over five years of relevant experience in live-service environments and familiarity with customer service platforms. Join a remote, dynamic team devoted to enhancing player experiences in a global environment.

Formación

• 5+ years of experience in Technical Program Management or similar roles.
• Experience with live-service or large-scale game properties.
• Familiarity with managing customer service platforms.

Responsabilidades

• Manage daily operations of PX systems including HelpShift and GGWP.
• Support vendor relationships and technical documentation.
• Coordinate with Engineering and Product teams to implement integrations.

Conocimientos

Technical Program Management

Live-service environments

Customer Service platforms

JIRA

Communication skills

Data privacy

Herramientas

HelpShift

Zendesk

Salesforce

Asana

API integration

Descripción del empleo

Scopely is looking for a Technical Manager PX Platform to join an ambitious new AAA cross-platform game remotely in Spain or Canada.

At Scopely we care deeply about inspiring play every day whether in our work environments alongside talented colleagues or through our deep connections with player communities. We are a global team of game lovers who develop, publish and innovate the gaming industry connecting millions of people worldwide daily.

What Youll Do

We're looking for a Technical Manager PX Platform to help build and operationalize the systems that will power our global Player Experience organization. This role is focused on foundational execution through connecting tools, data and in-game systems to build a cohesive, reliable platform for Player Support and Trust & Safety operations.

Youll work closely with engineers, vendors and player experience stakeholders to build out the PX platform and guide its transition from production and testing through launch and support it as a live-service operation. Youll manage integrations, automate workflows and ensure our support platforms like HelpShift and GGWP are running smoothly and evolving alongside the game.

• Manage daily operations of PX systems including HelpShift, GGWP, JIRA and Asana driving reliability, integration quality and process efficiency.
• Identify and implement opportunities to enhance service improvements with automation, machine learning, AI and other emergent toolsets.
• Coordinate with Engineering, Product and Analytics teams through shared sprint planning and PX tech reviews to implement and test integrations across game services and data systems.
• Gather and translate requirements from Player Support, Trust & Safety and Live Operations teams into actionable technical tasks and timelines.
• Support vendor relationships tracking deliverables, integration milestones and technical documentation.
• Monitor data flows and APIs, flagging issues or opportunities for optimization and automation.
• Drive tool improvements partnering with internal admins and engineers to enhance workflows, reporting and configuration management.
• Partner with Legal and Security teams to ensure all PX systems remain compliant with global privacy and data standards.
• Maintain living documentation for configurations, integrations and PX operational playbooks to ensure continuity and transparency.
• Report on project health, risks and outcomes to key stakeholders within Player Experience and partner teams.
• Continuously evaluate new tools and features that can enhance player support scalability, automation and insight.

What We're Looking For

• 35 years of experience as a Technical Program Manager or similar role supporting live-service or SaaS environments.
• Experience working on live-service or large-scale game or entertainment properties, especially competitive cross-platform AAA or equivalent.
• Experience managing or supporting Customer Service platforms like HelpShift, Zendesk or Salesforce.
• Familiarity with JIRA, Asana and API integrations between support tools and internal systems.
• Strong organizational and communication skills with the ability to manage multiple technical workstreams and a collaborative approach to solving complex problems.
• Working knowledge of data privacy and security concepts (GDPR, CCPA).
• Comfort working cross-functionally with engineers, operations teams and external vendors.
• A proactive solution-oriented mindset with a focus on reliability and continuous improvement.
• Passion for games, player experience and emerging tech in customer and trust operations.

Bonus Points

• Familiarity with AI-driven support tools, LLM integrations or data pipeline management.
• Experience integrating game telemetry or reporting systems into support tools.
• Experience with building automations, scripting or data visualizations for player operations.
• Exposure to Trust & Safety or moderation tooling such as GGWP.
• Familiarity with Unreal Engine or live-service game infrastructure.

About Us

Scopely is a global interactive entertainment and mobile-first video game company home to many top award-winning experiences such as MONOPOLY GO!, Star Trek Fleet Command, Stumble Guys, MARVEL Strike Force and Yahtzee With Buddies among others.

Scopely creates, publishes and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s World’s Most Innovative Companies, Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA and North America and is home to many internal game development teams referred to as Scopely Studios with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion and is now an independent subsidiary of Savvy.

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