Technical Analyst/ 1st Line Support Analyst - Remote

Stefanini EMEA; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global tech consulting company is seeking an experienced IT Support Specialist in Barcelona to provide high-level customer service and hands-on support. Responsibilities include resolving hardware and software issues, maintaining user account information, and coordinating with vendors. Candidates should have at least 5 years of onsite support experience, ITIL V3 Foundation Certification, and advanced skills in MS Office 365. Proficiency in the local language and English is required.

Formación

• At least 5 years' experience in onsite support.
• ITIL V3 Foundation Certification (recommended).
• Proficiency in the local language and a good level of English required.

Responsabilidades

• Provide a high level of customer service and hands-on support.
• Ensure timely resolution of support requests and incidents.
• Provide troubleshooting and problem resolution support for network devices.

Conocimientos

Onsite support experience

ITIL V3 Foundation Certification

Advanced MS Office 365 skills

Basic Networking skills

Customer service skills

Herramientas

Webex

Skype for Business

Zoom

Descripción del empleo

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Provide support that consistently meets or exceeds Customer expectations

Support and maintain user account information including rights, security and systems groups

Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue, if necessary

Provide troubleshooting and problem resolution support for all network devices

Coordinate with third-party vendors to resolve hardware and software problems, as required

Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location / onsite

Interface with hardware and software vendors for planning and problem resolution

Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's

Test completed IMAC's and verify acceptance by end user

Document changes to inventory use and configuration

AV and Conference support with software such as Webex, Skype for Business, Zoom etc.

At least 5 years' experience in onsite support. ITIL V3 Foundation Certification (recommended)

Microsoft Operating System / Office Certification(s) will be an asset

Advanced MS Office 365 skills

Scripting, coding skill will be considered an advantage

iOS, Android advanced user,Basic Networking skills

Proficiency in local language and a good level of English.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

Here, we like to say that technology is not the end, but the means : what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you suspect you've been targeted, please contact us immediately at [e-mail] will never ask for payment at any stage of the recruitment process.