System Engineer (User Management) – (Hybrid)

JR Spain; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic technology company, JR Spain, is looking for an experienced System Engineer to enhance the user experience within its Corporate IT Services team in Barcelona. You will be responsible for providing Level 2 support for end users, focusing on identity management, and implementing automation opportunities. With a strong technical background, the ideal candidate will contribute to improving internal support while enjoying a vibrant company culture that values innovation and flexibility.

Servicios

Flexible benefits

Performance bonuses

Birthday day off

Continuous learning opportunities

Hybrid home-office model

Free office snacks

After-work events

Formación

• Minimum experience of at least 2 years in Service Desk.
• High level of spoken and written English.
• Technical IT background and experience in user management.

Responsabilidades

• Provide Level 2 support for end users focusing on identity management issues.
• Assist in identifying and implementing automation opportunities.
• Analyze and tune system performance, capacity, and functionality.

Conocimientos

User management

Identity management

Automation and coding

Analytical skills

Communication

Educación

Higher vocational training

Herramientas

SailPoint

Google

Active Directory

Descripción del empleo

Social network you want to login/join with:

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Client:

eDreams ODIGEO

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

816071015903159910432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us.

We're seeking an experienced System Engineer to join our Corporate IT Services team in Barcelona to provide the highest level of user experience. Our goal is to achieve the same level of user experience that users have in their personal lives. Provide the best services, features, and tools to improve our internal support to employees in four areas: support user management, procure desk and endpoints & apps management. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.

Millions of customers every year across 44 markets, 5 brands, 7M members in Prime.

More than 100 million searches per day, up to 6 billion daily AI predictions.

Over 1700 employees, more than 60 different nationalities from all continents, 99% permanent contracts, 36 average age.

We're the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do:

The Roles, Key Responsibilities, and Tasks

As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a System Engineer in the Corporate IT Services team, you will be in charge of:

• Provide Level 2 support for end users focusing on identity management issues.
• Assist in identifying and implementing automation opportunities.
• Provide technical information, analysis, and recommendations to leadership.
• Analyze and tune system performance, capacity, and functionality of complex systems.
• Review methods and procedures to ensure data integrity, protection, and security standards.

This area is responsible for all user management support, starters and leavers process, credential and access management, daily operations, and developing/devolving the UM service, implementing initiatives to improve service, end-to-end responsibility of the full stack based on defined KPIs and SLAs.

What you need to succeed:

Good to have:

• Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Higher vocational training.

• Minimum experience of at least 2 years in Service Desk.

• High level of spoken and written English; it is the language of communication of our customers; a level test will be done.

• Technical IT background.

• Experience in user management, technical skills.

• Knowledge of identity management technologies (examples: AD, GOOGLE, SAILPOINT).

• Good analytical and problem-solving skills.

• Strong communication skills, especially when explaining technical information.

• Good time management skills to meet users' needs and problems.

• Passion for technology.

• Experience in automation and coding.

• Knowledge of SailPoint identity and access management technology.

What's in it for you?

The best talent deserves the best benefits.

At eDO, we want you to be part of our success story and great culture.

Here's what we offer:

• A rewarding compensation package, Prime Plus membership, competitive salary, and benefits including flexible benefits, performance bonuses, birthday day off, discounts, partnerships, relocation support, and the option to keep your equipment after 3 years.
• Continuous learning opportunities: free Coursera access, soft skills workshops, tech training, leadership development, and more; plus, a great onboarding program.
• Growth opportunities: personalized career paths, the eVOLVE Program, internal mobility for horizontal moves and promotions.
• Your wellbeing is our priority: embrace flexibility with a hybrid home-office model, focused on outcomes, not time-in-seat, to help you balance work and personal life.
• Work hard, party hard: join after-work events, tournaments, parties, and more; create communities based on passions like sports and music; come as you are with no dress code; enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment: be innovative, take risks, share ideas; work in an agile environment with recognition at our core.

Wanna see what it's like to work at eDO? Follow us on social media and discover more about life at eDO.

If you're ready for a career with unmatched benefits, continuous learning, and a supportive work-life balance, apply now and help our diverse, inclusive, and passionate team shape the future of travel.

Now

We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. Each person is unique, and we respect that. Don't meet every requirement? If you're excited about this role but feel your experience isn't a perfect match, we strongly encourage you to apply anyway.