Support Engineer

Orisha Commerce; Pamplona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A European software publisher is seeking a Support Engineer to join their Customer Success Unit in Pamplona. This role focuses on delivering technical support to customers, ensuring timely issue resolution, and maintaining high service quality. Candidates should have experience in POS/Retail software and database systems, with skills in Java, SQL, and frontend technologies. The position offers a competitive salary and a hybrid work model, promoting work-life balance.

Servicios

Above competitive salary

Possibility to work in a hybrid model

Flexible work hours

Free training

Continuous performance feedback

Snacks and drinks

Referral bonus

Career development opportunities

Formación

• Experience in managing 2nd level technical support for customers.
• Knowledge of database systems and software development concepts.
• Familiarity with programming languages and frameworks.

Responsabilidades

• Deliver 2nd level technical support.
• Ensure timely troubleshooting of reported issues.
• Communicate problem status to customers professionally.
• Maintain and improve service quality levels.

Conocimientos

POS/Retail and/or business software applications related experience

Database Knowledge/experience

Java Platform and/or enterprise web application

SQL, PostgreSQL, and Oracle

Javascript, React, IndexedDB

Source Code Management: Git

Physical device integrations knowledge

Descripción del empleo

Overview

Founded in 2003, Orisha is a European software publisher primarily dedicated to companies in retail, real estate, healthcare, construction, and agrifood sectors. Since its inception, Orisha has guided businesses toward success by offering tailored solutions specific to their industry and essential to their operations. Orisha generates over €300 million in revenue and employs more than 2,300 people. Within Orisha Commerce teams, we design reliable and all-in-one SaaS solutions for brands and retailers. Whether B2C, D2C or B2B, we enable seamless unified shopping experiences for customers and associates alike, from browsing and discovery to transaction, acquisition, and consumption across all physical and digital touchpoints.

Position

We are seeking our future Support Engineer to join our Customer Success Unit team based in Pamplona. The main responsibilities for this position will include:

• Deliver 2nd level technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones


• Ensure timely troubleshooting of reported issues, prioritizing critical cases in accordance with Openbravo SLAs


• Provide clear communication of problem status maintaining high levels of courtesy and professionalism


• Ensure service quality levels are maintained and improved, contributing to boosting the Customer’s service experience


• Perform other duties as assigned inside the Customer Success Unit

Requirements

The professional we are seeking has:

• POS/Retail and/or business software applications related experience


• Data Base Knowledge/experience


• Software development with the following technologies is a valuable plus:


• Java Platform and/or all tiers of an enterprise web application


• Programming concepts including MVC architecture


• SQL, PostgreSQL, and Oracle


• Frontend stack: Javascript, React, IndexedDB


• Source Code Management: Git


• Previous work experience and knowledge in physical device integrations is a huge plus

What we offer

• Above competitive salary


• Possibility to work in a hybrid work model up to 3 days of home office


• Flexible work hours to support your work-life balance


• Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests)


• Continuous performance feedback with an annual review so you can keep grow professionally


• Fresh fruit, drinks and loads of snacks every day


• Referral bonus


• Fantastic colleagues from all over the world.


• A career in a fast-paced, entrepreneurial business environment.


• An opportunity to accelerate your professional development.

WE ARE COMMITTED TO FOSTERING A DIVERSE AND INCLUSIVE WORK ENVIRONMENT, WHERE INDIVIDUALS OF ALL GENDERS ARE EQUALLY EMPOWERED TO THRIVE, GROW, AND CONTRIBUTE TO OUR COLLECTIVE SUCCESS.