Supervisor- Club Level

EY; El Rosario; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury resort in El Rosario, Spain, is seeking a dedicated operations supervisor for its exclusive Retreat area. The ideal candidate will lead a high-performing team, ensuring exceptional service and guest experiences. Applicants should have supervisory experience in luxury settings, fluency in English and Spanish, and a passion for personalized service. Competitive salary, extensive benefits, and opportunities for career growth within a renowned global company are offered.

Servicios

Competitive salary

Hotel discounts

Food & Beverage discounts

13th and 14th salary payments

Career development opportunities

Complimentary staff meals

Formación

• Previous supervisory experience in exclusive environments.
• Fluency in English and Spanish; additional languages are advantageous.
• Valid work authorization for Spain.

Responsabilidades

• Supervise daily operations within the Retreat area.
• Lead and develop the Retreat team.
• Ensure a personalized guest experience.

Conocimientos

Leadership

Communication

Attention to detail

Personalized luxury service

Problem-solving

Descripción del empleo

Job Overview

Instantly recognizable, The Ritz‑Carlton Tenerife, Abama is the island’s most iconic resort: a serene oasis where the sea, land, and subtropical vegetation blend with Moorish‑inspired architecture. Its 462 rooms and suites are divided between the vibrant Citadel and the exclusive Retreat, offering magnificent views of the Atlantic Ocean, Mount Teide, or lush gardens. A multi‑award‑winning culinary destination, the resort features world‑class restaurants, including Michelin‑starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled haven in Tenerife.

Responsibilities

• Supervise daily operations within the Retreat area and all personalized services associated with this exclusive zone.
• Lead, motivate, and develop the Retreat team to ensure outstanding service, presentation, and professionalism.
• Ensure a seamless, consistent, and highly personalized guest experience from arrival to departure.
• Anticipate guest preferences and expectations, manage special requests, and coordinate bespoke experiences.
• Handle guest concerns with discretion, empathy, and efficiency, ensuring excellent resolution.
• Work closely with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Proactively follow up on VIP, repeat, and special occasion guests.
• Ensure all relevant guest information is accurately recorded and maintained in internal systems.
• Uphold brand standards, service quality, and privacy within the Retreat area.
• Support ongoing team training and participate in continuous service improvement initiatives.

Qualifications

• Previous supervisory experience in exclusive environments such as Retreat, Club Level, Concierge, Guest Relations, or luxury Front Office operations.
• Strong leadership, communication, and attention to detail skills.
• Ability to inspire teams and maintain the highest standards of service at all times.
• A genuine passion for personalized luxury service and refined problem‑solving.
• Fluency in English and Spanish; additional languages are a strong advantage.
• Valid work authorization for Spain.

Benefits

• Competitive salary above market standards and flexible compensation.
• Rate‑hotel discounts at over 9,500 Marriott properties worldwide (extended to family, partners, and parents).
• 20% discount on Food & Beverage at all Marriott hotels and 50% discount on the resort’s culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at the resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through the corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department‑dependent).
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care (benefits subject to internal policies and applicable tax regulations).

Equal Employment Opportunity

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture and are committed to non‑discrimination on any protected basis.