Strategy & Operations (Marketing Agencies)

Omega CRM, A Merkle Company; Vitoria; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A global consulting firm in Vitoria is seeking an Agency Management Specialist to support the implementation and compliance of their Agency Management Program. This role involves ensuring agency performance aligns with expectations, managing stakeholder relationships, and handling financial systems rollout. Ideal candidates will have experience in agency coordination and strong analytical skills. This position offers an opportunity to work with leading pharmaceutical companies.

Formación

• Experience working with or within agencies, preferably in a pharmaceutical context.
• Strong analytical and communication skills for performance reporting.
• Ability to manage multiple stakeholder relationships effectively.

Responsabilidades

• Act as the main Point of Contact for daily operational support.
• Ensure agencies' compliance with training and SLA agreements.
• Monitor performance metrics and prepare Business Review Meetings.

Conocimientos

Agency coordination

Performance analysis

Financial management

Descripción del empleo

Overview

Omega CRM Consulting is looking for an Agency Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.

We are looking for an Agency Management Specialist to join our team and support the implementation, compliance, and performance monitoring of our Agency Management Program. This role will ensure agencies meet expectations in alignment with company processes and financial requirements, while fostering collaboration with internal and external stakeholders.

Responsibilities

Onboarding & Processes

• Act as the main Point of Contact for daily operational support of agencies.
• Coordinate and provide agencies with all necessary onboarding information to ensure compliance with Boehringer requirements.
• Support the setup of new agencies for future launches and ensure SLA compliance.
• Collaborate with internal stakeholders (Marketing, Medical, Sourcing, etc.) to confirm processes are implemented and followed.

Training & Compliance

• Ensure agencies’ training compliance, maintaining and updating training curricula.
• Act as a point of contact for sharing new training needs with agencies.
• Analyze and report on services provided by agencies and new functionalities of the system.
• Serve as System Owner and coordinate with Global Capability Owners for future improvements.

Performance Management

• Ensure agencies deliver as agreed in their Service Level Agreements (SLAs).
• Monitor metrics and prepare Business Review Meetings with stakeholders.
• Interpret and communicate performance analysis and results to the organization.

Financial Management

• Support the rollout of new finance systems, ensuring continuous improvement and vendor relationship management.
• Manage implementation phases: agency selection, onboarding, monitoring, and adoption of finance systems.
• Lead reconciliation processes, reporting, and action planning.

Experience & Skills

• Mandatory : Experience working with or within agencies, preferably as an