Store Manager Malaga

FERRAGAMO; Málaga; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A prestigious luxury fashion brand is seeking a Store Manager for its location in Malaga, Spain. The ideal candidate will have a passion for customer experience, proven leadership skills, and a strong ability to connect with both clients and team members. Responsibilities include driving sales performance, coaching the team to enhance client experiences, and fostering a positive work environment. Proficiency in Spanish and English is required, with knowledge of additional languages considered advantageous.

Formación

• Proficient in Spanish and English; knowledge of additional languages is a plus.
• In-depth knowledge of luxury client needs and desires.
• Experience in coaching and developing team members.

Responsabilidades

• Take ownership of store and ensure high client experience.
• Lead and coach the team to create magical client moments.
• Engage actively with clients to achieve sales goals.

Conocimientos

Leadership

Client experience

Communication skills

Team empowerment

Innovative thinking

Descripción del empleo

At Ferragamo, we're more than just building a Brand

We're redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter!

We are currently looking for a Store Manager to join our store in Malaga, Spain!

YOU

• A leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential.
• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a magical client experience for our clients and handling your team and clients with personal care and empathy

THE JOB

• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Lead and coach the team to transform each client experience into magical moments by creating a hand‑crafted experience
• Play an active role in supporting your team on the sales floor, to drive individual and team objectives
• Create a long‑term, authentic bond with your team by fostering growth, listening with respect and inclusion

ESSENTIALS

• Being passionate about the client experience with in‑depth knowledge of the desires, needs and expectations of luxury clients.
• Communicating and storytelling with conviction, you master the ability to listen and ask the right questions.
• Acting and thinking first of the employee and client relationship.
• Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.
• Thinking innovatively of new ways of creating value and magic for the clients

MISSION DETAILS

• Design, lead and drive store strategy to achieve the best sales performance and key performance indicators, by understanding client desires and creating a hand‑crafted 360°experience for the client
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment
• Role model best in class sales and self‑leadership by playing an active role within the team, and also take action to solve problems with positive outcomes
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.)
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset
• Keep momentum going towards long‑term strategy despite short‑term pressures while developing strategic plans to achieve long‑term store and organizational goals

Languages: Proficiency in Spanish and English, more languages will be advantageous.

Location: Designer Outlet Malaga

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.