Store Manager

Randstad España; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading retail company in Barcelona seeks an Iqos Boutique Manager to lead a team, manage store operations, and enhance customer experiences. The ideal candidate has 4+ years of retail management experience, strong problem-solving skills, and proficiency in local language plus English. This full-time position offers opportunities for career advancement in a dynamic environment.

Servicios

Career development opportunities

Inclusive workplace culture

Empowerment to take risks and innovate

Formación

• Local language proficiency and additional languages preferred.
• 4+ years of experience in retail management required.
• Experience as a Boutique Manager in retail is preferred.

Responsabilidades

• Analyze store business performance and ensure team delivery of goals.
• Manage stock and inventory effectively.
• Ensure high standards of customer service and experience.

Conocimientos

Retail experience

Team management skills

Customer service orientation

Problem-solving

Educación

Business or Hospitality school

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Overview

Get AI-powered advice on this job and more exclusive features.

Times are changing. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

This position is aimed at people who are looking to develop their career within the marketing department, looking for a motivating challenge full of learnings in a strategic area for the company. Working with exciting projects such as new launches within the RRP category, leading initiatives for 3 markets and interacting with different stakeholders both locally and regionally.

Responsibilities

Your "day to day"

Iqos Boutique Manager is a Brand Ambassador, a leader who supports the brand and business. An Iqos Boutique Manager contributes to developing and motivating her / his team. Also he / she guarantees the correct daily running of the Store in order to ensure sales & profit performance achieving the standard Customer Service level.

BUSINESS MANAGEMENT

• Store business analysis follow ups to ensure business performance.
• Management & coaching team to ensure the delivery of business goals.
• Develop monthly & weekly reports for business analysis, action plan implementation follow ups to recover the situation.
• Build relationships with local retailers to create brand opportunities.
• Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations.
• Offer inspiring & creative advice to the customer.

OPERATIONS MANAGEMENT

• Ensure the Operations Standards follow up and application e.g., Stock and Inventory Management, Cash & Card Reconciliation.
• Ensure stock management of Operations through appropriate supervision & delegation : Assistant Boutique Manager that will supervise and coordinate all activities in the Front and Back Offices.
• Monthly operations report to recover situations.
• Ensure Back & front office operations management (controlling Back office administration).
• Monitor Audits & assessments by the audits team, validating results & implementing action plans.
• Ensure safety within the Store & transmit to the team.
• Ensure the customer register in the proper way when necessary.

CUSTOMER MANAGEMENT

• Ensure welcoming to the stores, provided with Sales and Service Standards to meet customer expectations.
• Spend time on the shop floor & back office; the Boutique Manager will supervise the customer experience service and provide feedback to the team in a constructive way.
• Delegate to the assistant Boutique Manager when the Boutique Manager cannot supervise the full Customer Experience.
• Take over when a sales expert is facing a client issue.
• Regularly monitor all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g., Mystery Shopping & NPS, etc., and share Action Plans, key learnings with his / her team on a regular basis to improve global performance.

PEOPLE MANAGEMENT

• Responsible for building and maintaining a constructive & motivating working environment and providing constructive feedback.
• Manage the store team, according to its size and structure.
• Work hand in hand with HR to ensure training plans, onboarding, compensation & benefits.
• Lead recruitment needs & inductions for the store.
• Ensure communication, Back Office organization & maintenance.
• Prepare & animate a Daily Briefing to inform the team on key points of focus: performance, objectives, action plan, additional information, shared goals, such as: business objectives, quality of Customer Experience, promotions.
• Conduct individual meetings with the team to follow up on motivation drivers, strengths & improvement opportunities.
• Manage staff optimization needs in the store taking care of business peaks to ensure service.
• Complete all career development activities in line with HR.

Qualifications

• Business School, Hospitality School (desired, not mandatory).
• Experience in Retail is mandatory.
• 4 years.
• Local Language + Additional (English Intermediate / advanced); another language will be desirable.
• Experience as Boutique Manager preferably in another Retail Company.
• Microsoft Office: intermediate Excel & Power Point.
• Key financial aspects of Store management (P&L, KPIs, drivers, Budget planning and follow-up).
• Qualitative measures of Boutique performance (Mystery Shopping, NPS).
• Store Operational Standards.
• Good attitude, focus on results.
• Problem-solving focus.
• Humble & smiley with a willingness to help others.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can :

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society : to deliver a smoke-free future.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development

Industries: Tobacco Manufacturing

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