Spa Agent

Fairmont Hotels and Resorts; Dos Hermanas; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury resort in southern Spain is seeking a Spa Receptionist to deliver an exceptional experience for guests. You will manage reservations, greet clients, and provide detailed information about services. The role requires excellent communication skills, a proactive attitude, and a minimum of 2 years' experience in similar settings. Fluency in English and Spanish is essential, and knowledge of a second language is a plus.

Servicios

Discounted hotel rooms

Learning programs for development

Formación

• Previous experience as a receptionist in spa or hospitality.
• Ability to work flexible hours, including weekends.
• Maintain confidentiality of proprietary information.

Responsabilidades

• Greet and welcome clients in a friendly manner.
• Manage reservations and coordinate schedules.
• Handle phone calls and respond to client inquiries.

Conocimientos

Excellent verbal and written communication skills

Ability to multitask

Professional attitude

Proactive attitude

Ability to effectively interact with guests

Educación

Studies in Tourism, Administration, or related field

High level of English and Spanish

Knowledge of a second language (French or German)

Herramientas

Reservation systems

Basic computer skills

Descripción del empleo

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

The Spa Receptionist acts as the first point of contact for clients, providing a warm welcome and ensuring an exceptional experience from arrival to departure. This role involves managing reservations, providing information about services, and maintaining smooth communication between clients and the spa team.

Responsibilities:

• Greet and welcome clients in a friendly and professional manner.
• Manage reservations for treatments and services, coordinating schedules and ensuring availability.
• Provide detailed information about spa services, treatments, and promotions.
• Handle phone calls and emails, responding to inquiries and scheduling appointments.
• Process payments and issue receipts, handling cash and credit card transactions.
• Keep client records updated with contact information and preferences.
• Coordinate with therapists and spa staff to ensure a seamless client experience.
• Maintain a clean and organized reception area, creating a welcoming environment.
• Offer drinks and engage in conversation with clients in the waiting area.
• Handle client complaints or concerns efficiently and professionally.
• Actively participate in other Spa operations such as promotions across the resort, actively contributing to product and service sales, workshops, and recreational activities related to the department.
• Work collaboratively with the team of therapists, fitness instructors, and other department members to foster a great work environment and team spirit.
• Follow departmental policies and procedures, including safety and hygiene standards.

Qualifications

To successfully perform this job, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience as a receptionist, preferably in spa, hospitality, or wellness environments.
• Excellent verbal and written communication skills.
• Ability to multitask and work under pressure.
• Basic computer skills and experience with reservation systems.
• Professional attitude and neat appearance.
• Proactive "can-do" attitude.
• Ability to effectively interact with guests and other team members.
• Maintain confidentiality of proprietary information and protect company assets.
• Ability to work flexible hours, including weekends and peak seasons.
• Other assigned duties.

Physical Demands:

• This position requires the ability to focus on guests' needs while remaining calm and courteous.
• Occasionally standing, walking, lifting, and carrying up to 20 pounds.
• Perform other reasonable job duties as requested.

Education and Experience Required:

• Studies in Tourism, Administration, or a related field are a plus.
• Computer literacy.
• Minimum 2 years of experience as a Spa Receptionist or Front Office.
• High level of English and Spanish.
• Knowledge of a second language (French or German) is a plus.

Candidate must be a citizen of the European Union or possess a valid work permit for Spain.

Additional Information

What is in it for you:

• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!