Senior User Research Manager – Metasearch (12-Month FTC)

Skyscanner; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading travel technology firm in Madrid is seeking a Research Team Lead to oversee their Metasearch Research team. In this role, you will lead strategic initiatives to enhance product decision-making and improve traveler experiences. You should have extensive expertise in mixed-methods research, guiding product development, and mentoring team members. This position requires a data-driven mindset, clear storytelling abilities, and experience in fast-paced environments. Join us and help shape the future of travel with an inclusive culture.

Servicios

Inclusive workplace

Global travel opportunities

Flexible working arrangements

Formación

• Experience in dynamic environments with multiple projects.
• Ability to coach researchers and enhance their skills.
• Expertise in tailoring research methodologies.

Responsabilidades

• Lead strategic research initiatives to unlock long-term business opportunities.
• Guide core product development across multiple workstreams.
• Mentor and empower team members, fostering growth and curiosity.

Conocimientos

Mixed-Methods Research Expertise

Product/User Research

Clear Storytelling

Autonomous Self-Starter

Analytical & Data-Driven

Growth-Oriented Mindset

Descripción del empleo

This job is with Skyscanner, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Skyscanner

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all.

Our vision? To be the world's number one travel ally. (Ambitious?

Yes, but, hey, that's what got us here).

About the role

Hybrid)

You’ll lead our mighty Metasearch Research team - the crew dedicated to understanding how travellers choose, compare, and book the best options across Flights, Hotels, Packages, and Cars. This role is all about elevating insight, shaping strategy, enabling great decision‑making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you’ll partner closely with Product and Design leaders to shape the future of decision‑making across our marketplace.

What you’ll be doing

• Leading Strategic Research Initiatives : You’ll scout the horizon for the big questions before they land - designing forward‑looking, mixed‑method research that unlocks long‑term business opportunities.
• Guiding Core Product Development : You’ll provide hands‑on direction across the Flights, Hotels, Packages, and Cars workstreams, ensuring insights glide effortlessly into product decisions.
• Team Management : You’ll mentor and empower researchers, helping them refine their craft while adopting new tools and technology that boost both quality and scale.
• Cross‑Disciplinary Collaboration : You’ll partner with CX, Product, Design, and Analytics to shape questions, uncover truths, and craft narratives that inspire genuine action.
• Voice of the User : You’ll make sure travellers' needs echo through every decision - using evidence, insight, and a learning mindset to cut through complexity.
• Data Integration & Reporting : You’ll join forces with Analytics to weave behavioural data and research findings into a single, powerful decision‑making engine for the business.

About you

• Extensive Mixed-Methods Research Expertise : You’ve led impactful research programmes blending qualitative depth with quantitative confidence - from running in‑depth interviews and concept evaluations as you are synthesising behavioural data, usability metrics, or large‑scale survey results.
• You have expertise in product / user research and know when to use what, tailoring methodologies to fit diverse product and business challenges (bonus points for brand / marketing experience).
• You thrive on coaching researchers, levelling up capability, and fostering a culture of curiosity and growth.
• Clear, Impactful Storytelling : You turn complex findings into sharp, compelling narratives that motivate teams and influence senior stakeholders.
• Growth‑Oriented Mindset : You navigate ambiguity with creativity, balancing user needs, business value, and strategic context with finesse.
• Experience in Dynamic Environments : You’re energised by pace, able to juggle multiple projects, and confident steering research through shifting priorities.
• Deep Analytical & Data‑Driven : You connect qualitative nuance with quantitative validation, making decisions grounded, empathetic, and strategically sound.
• Autonomous Self‑Starter and Influencer : You partner confidently with senior leaders, shaping strategy rather than simply responding to requests.

LI‑SM2

LI‑Hybrid

What it's like here

We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We’re proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.

Apply now and help us shape the future of travel.

Sound like your kind of adventure?

We’re committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and / or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent / maternity leave globally), our recruitment team can provide more information on these.