Senior Travel Agent - Spanish Speaking

BizAway S.r.l. (ES); Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading travel management company in Barcelona is looking for experienced travel agents to provide exceptional customer service and manage travel reservations. Candidates should have over 5 years in the travel industry, excellent GDS knowledge, and be fluent in Spanish. This role offers an attractive compensation package, including equity and a diverse work environment.

Servicios

Attractive compensation including equity

Multicultural team

Collaborative work environment

Free coffee and beers

Formación

• 5+ years of experience in the Travel Industry.
• Excellent knowledge of GDS systems or experience in a local travel agency.
• Fluent in Spanish (B2 and up).
• Availability to work shifts, including night shifts.

Responsabilidades

• Make reservations for clients through the platform.
• Respond to client requests via phone, chat, and email.
• Enter customer information to issue or update reservations.
• Explain service rules on the platform.

Conocimientos

Customer service

GDS systems knowledge

Communication skills

Adaptability to new technologies

Educación

High school diploma or equivalent

Descripción del empleo

About BizAway

Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis, we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

We are looking for new travel agents with experience in the Travel Industry and customer care who have the ability to solve customer concerns and create a seamless customer experience.

Your role in BizAway

• Made a reservation for our Client through the Platform and using our Provider
• Responding to our Client’s requests through phone, chat, mail, and travel requests through our platform
• Entering customer information in our system to issue a reservation or update the booking
• Explaining rules and procedures to use our service on the Platform
• Explaining rules of service (hotel, car, train, etc)

Your basic qualifications

• +5 years of previous experience in the Travel Industry
• Excellent knowledge of GDS systems or previous experience in a local travel agency
• Excellent knowledge of both written and spoken Spanish (B2 and up)
• Availability to work in shifts (also night shift from 22 to 7 in the morning)
• High school diploma or equivalent required.
• Must pass pre-employment skills testing and background check

We are also interested in

• Good communication skills in English
• Customer Care experience
• Strong verbal and written communication skills
• Ability to learn and adapt to new software technologies

Our offer

️ A seat on a scale-up with skyrocketing growth

Attractive compensation, including equity in the company

Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Free coffee to kick-start your day and free beers to celebrate together

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.