Senior Site Reliability Engineer

ING; Madrid; Híbrido; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

A leading financial services provider in Madrid is seeking a Senior Site Reliability Engineer to lead and evolve SRE practices within their SRE Chapter. The ideal candidate will champion reliability, scalability, and security for critical platforms while mentoring engineers and driving innovation through automation and AI. This senior role requires proven technical expertise in system design, observability tools, Linux, and collaborative mentoring. Join a company committed to flexibility and employee well-being offering substantial workplace benefits.

Servicios

Flexible work model

Restaurant card

Health insurance

Life insurance

Free company shuttle

Banking benefits

Employee Networks

Formación

• Strong understanding of system design principles.
• Deep knowledge of observability tools.
• Solid experience with Linux and configuration management.
• Ability to troubleshoot complex issues across the stack.

Responsabilidades

• Lead and evolve SRE practices by detecting and repairing issues.
• Innovate with AI and emerging technologies for reliability.
• Mentor engineers and influence cross-functional teams.

Conocimientos

System design principles

Distributed systems

On-prem/private cloud infrastructure

Observability tools (Prometheus, Grafana, ELK)

Linux

Ansible

Kubernetes/OpenShift

CI/CD automation

Scripting (Python/Go)

Descripción del empleo

Overview

At ING we are looking for a Senior Site Reliability Engineer (SRE)

We are seeking a talented Senior Site Reliability Engineer to join our SRE Chapter. This team ensures the reliability, scalability, and security of ING’s critical platforms, delivering the best customer experience. As a senior member, you will lead the evolution of SRE practices, mentor engineers, and drive innovation through automation and AI adoption in a highly regulated banking environment.

Responsibilities

Your key responsibilities

• Lead and Evolve SRE Practices
  • Detect & Repair: Champion observability, incident response, and blameless postmortems.
  • Prevent & Prioritize: Implement capacity planning, reliability testing, and error budget policies.
  • Mentor and Influence: Share knowledge, lead awareness campaigns, and coach teams on SRE principles.
  • Drive Continuous Improvement: Identify systemic reliability gaps and provide hands-on technical guidance.
  • Define and Report Metrics: Ensure production systems are highly reliable, available, efficient, secure, and scalable.
  • Foster Observability Culture: Promote optimal monitoring and proactive alerting strategies.
  • Collaborate Across Domains: Align SRE objectives with business goals, security, and compliance requirements.
  • Improve Resilience: Use automation and code to prevent recurrence of incidents.

• Innovate with AI and Emerging Technologies
  • Adopt AIOps and GenAI: Explore and implement AI-driven solutions for alert correlation, anomaly detection, and incident triage.
  • Generative Runbooks & Knowledge Management: Use GenAI to maintain and enhance operational documentation.
  • Predictive Reliability: Apply ML models for capacity forecasting and proactive risk mitigation.
  • Stay Ahead: Continuously research and integrate emerging technologies to strengthen reliability and efficiency.

Leadership

• Lead by Example: Set technical direction for reliability engineering and automation.
• Influence Culture: Embed SRE principles across product teams and IT operations.
• Strategic Thinking: Align reliability initiatives with ING’s digital transformation and regulatory commitments.

What are we looking for?

We value professionals who combine technical depth, leadership, and innovation mindset:

Proven Technical Expertise

• Strong understanding of system design principles, distributed systems, and on-prem/private cloud infrastructure.
• Deep knowledge of observability tools (Prometheus, Grafana, ELK, AppDynamics, Dynatrace).
• Solid experience in Linux, configuration management (Ansible), container orchestration (Kubernetes/OpenShift).
• Skilled in CI/CD automation, Infrastructure-as-Code, and scripting (Python/Go).
• Ability to troubleshoot complex issues across the stack and optimize performance.

Leadership & Collaboration

• Experience mentoring engineers and influencing cross-functional teams.
• Strong communication skills to translate technical reliability goals into business outcomes.

Desirable Skills

• Background in software development (Java or similar).
• Familiarity with regulatory compliance in financial services (DORA, GDPR).
• Experience in AIOps, GenAI, and ML-driven reliability.
• Ability to identify opportunities for AI-assisted automation and predictive analytics in SRE.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

Conócenos

Somos un equipo de más de 1800 personas compartiendo una idea: aportar nuestro granito de arena para ayudar a nuestra clientela a crear un futuro mejor para sí misma, proporcionándole las herramientas que necesita para llegar donde quiere.

Un banco totalmente online donde la tecnología, la innovación, la simplicidad y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías ágiles.

Y aunque estamos en España, tenemos la suerte de formar parte de un banco internacional con presencia en más de 40 países.

Estamos orgullosos/as de tener un equipo diverso y estamos comprometidos/as con seguir desarrollando una cultura de Diversidad, Inclusión y Sentido de Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos iniciando nuestro camino, por nosotros/as, pero también estaremos ahí cuando nuestra clientela decida emprender el suyo.

Hacer que las cosas pasen, ayudar a que otros/as tengan éxito, estar siempre un paso por delante… ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estamos deseando conocerte!