Senior Program Manager

ING; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading financial services firm in Madrid seeks a Senior Program Manager to lead strategic programs and ensure alignment with business objectives. The role requires extensive experience in program management, strong communication skills, and the ability to navigate complex environments. The firm values flexibility and offers a range of employee benefits including health and life insurance, a restaurant card, and a free shuttle service.

Servicios

Health insurance

Life insurance

Restaurant card

Free company shuttle

Flexible remuneration

Formación

• 3+ years of experience in program/project management.
• Proven ability to lead complex, cross-functional programs.
• Fluent in English (spoken and written).

Responsabilidades

• Lead the delivery of strategic programs aligned with business goals.
• Ensure project compliance and resolve issues proactively.
• Develop stakeholder engagement plans.

Conocimientos

Project management

Strategic thinking

Problem-solving

Communication skills

Agile methodologies

Educación

Master's or Bachelor's degree

Descripción del empleo

At ING we are looking for Senior Program Manager

Your role and work environment:

We are looking for a talented and enthusiastic Senior Program Manager to join our Program Master Team of Transformation Office

The responsibility of this team is to orchestrate the delivery of complex change initiatives (across Tribes, Functions, Borders and/or Business Lines) to deliver transformational change for the business.

Your key responsibilities:

As a Senior Program Manager, you will:

• Lead the delivery of strategic programs, ensuring alignment with business objectives and driving measurable impact across the organization.
• Ensure full project compliance and proactively resolve issues to maintain stakeholder confidence in delivery timelines, budget, and quality.
• Manage the deployment of resources, monitor project costs and capacity and present variances with clear narratives at key review points.
• Identify and evaluate risks, issues, dependencies, and constraints, escalating when necessary and implementing effective mitigation strategies.
• Develop and execute stakeholder engagement plans to foster strong relationships and ensure all voices are heard and considered.
• Act as a strategic partner to senior leadership, providing insights and recommendations that support decision-making and long-term planning.
• Champion continuous improvement in program management practices, leveraging Agile, Waterfall, or hybrid methodologies as needed.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Experience & Skills:

• Master’s or Bachelor’s degree with a minimum of 3 years of experience in program/project management (background in banking or strategy consulting is a plus).
• Proven ability to lead complex, cross‑functional programs with strategic relevance.
• Strong project planning and organizational skills.
• Excellent analytical and problem‑solving mindset.
• Ability to navigate ambiguity and drive clarity in fast‑paced environments.
• Outstanding communication and collaboration skills to engage with diverse teams and stakeholders.
• Fluent in English (spoken and written)

Leadership & Culture Fit:

You embody our values and demonstrate:

• Strategic thinking, connecting current events to long‑term vision.
• Passion for delivering excellent results and driving meaningful change.
• Stakeholder‑centric mindset, balancing diverse needs effectively.
• Business acumen and the ability to translate insights into action.
• Resilience and adaptability in the face of challenges.
• Accountability and ownership, both individually and across teams.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfil you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world‑class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

En ING buscamos una persona Senior Program Manager

Tu rol y entorno de trabajo:

Buscamos una persona con talento y entusiasmo para incorporarse al equipo Program Master del Transformation Office.

La responsabilidad de este equipo es coordinar la entrega de iniciativas de cambio complejas (que abarcan Tribes, Funciones, Fronteras y/o Líneas de Negocio) para impulsar una transformación significativa en la organización.

Tus principales responsabilidades:

Como Senior Program Manager, tendrás la oportunidad de:

• Liderar la ejecución de programas estratégicos, asegurando su alineación con los objetivos del negocio y generando un impacto medible en toda la organización.
• Garantizar el cumplimiento total del proyecto y resolver proactivamente cualquier incidencia para mantener la confianza de las personas implicadas en los plazos, el presupuesto y la calidad.
• Gestionar la asignación de recursos, supervisar costes y capacidades del proyecto, y presentar desviaciones con narrativas claras en los puntos clave de revisión.
• Identificar y evaluar riesgos, incidencias, dependencias y limitaciones, escalando cuando sea necesario e implementando estrategias efectivas de mitigación.
• Desarrollar y ejecutar planes de relación con personas interesadas, fomentando vínculos sólidos y asegurando que todas las voces sean escuchadas y consideradas.
• Actuar como persona aliada estratégica del liderazgo senior, aportando ideas y recomendaciones que apoyen la toma de decisiones y la planificación a largo plazo.
• Impulsar la mejora continua en las prácticas de gestión de programas, utilizando metodologías Agile, Waterfall o híbridas según se requiera.

¿Qué buscamos?

¿Quieres saber si este puesto es para ti? Estas son algunas de las cualidades que más valoramos. Y si te identificas… ¡no dudes en postularte!

Experiencia y habilidades:

• Título universitario (Grado o Máster) y al menos 3 años de experiencia en gestión de programas/proyectos (se valorará experiencia en banca o consultoría estratégica).
• Capacidad demostrada para liderar programas complejos y transversales con relevancia estratégica.
• Sólidas habilidades de planificación y organización de proyectos.
• Mentalidad analítica y resolutiva.
• Capacidad para desenvolverse en entornos ambiguos y aportar claridad.
• Excelentes habilidades de comunicación y colaboración para interactuar con equipos diversos.
• Dominio del inglés (oral y escrito).

Liderazgo y encaje cultural:

Buscamos personas que encarnen nuestros valores y demuestren:

• Pensamiento estratégico, conectando el presente con la visión a largo plazo.
• Pasión por obtener resultados excelentes y generar cambios significativos.
• Enfoque centrado en las personas interesadas, equilibrando diversas necesidades.
• Perspectiva empresarial y la capacidad de convertir ideas en acciones.
• Resiliencia y adaptabilidad ante los desafíos.
• Compromiso y responsabilidad, tanto individual como colectiva.