Senior Infrastructure Engineer Work From Home

OFG; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An international telecommunications company is seeking a Support Engineer in Madrid. The role involves ensuring the availability and improvement of Core CS and PS Network services. Candidates should have a relevant degree and at least 3 years of experience in Core Network operations, along with strong problem-solving capabilities. The position provides opportunities for leadership and the chance to work under high-pressure situations, with expectations for 24/7 support.

Formación

• Bachelor’s or Master’s degree in IT, Electronics, Telecommunications, or equivalent experience.
• Experience in ICT operations and maintenance support.
• At least 3 years in Core Network maintenance and operation.
• Specific knowledge of Core CS and Core PS networks and services.

Responsabilidades

• Analyze and proactively seek improvements in services and operational results.
• Lead resolution of complex issues involving multiple interfaces.
• Provide 24/7 support through on-call duties.

Conocimientos

ICT operations and maintenance

Core Network maintenance

Unix

Virtualization

Coaching abilities

Analytical skills

Problem-solving skills

Educación

Bachelor’s or Master’s degree in IT, Electronics, Telecommunications

Herramientas

Core network elements (HLR, HSS, MSC)

Application protocols

Descripción del empleo

We are selecting several profiles for Core CS, Core PS, and VAS support Engineers.

OVERALL PURPOSE OF POSITION

Ensures availability and continuous improvement of services by providing 2nd line operations and maintenance support for the Core CS Network, Core PS Network, and Intelligent Network Services.

MAIN TASKS

• Analyze and proactively seek improvements in services, operational results, and related KPIs.
• Advise management on improvement proposals.
• Advise management on outages and project escalations.
• Actively coach team members and share knowledge to grow the team’s expertise.
• Lead technical taskforces.
• Manage complex projects involving multiple departments.
• Serve as the central contact for complex technical matters within and outside the team.
• Coordinate with other departments for significant changes.
• Lead the resolution of complex issues involving multiple interfaces and platforms.
• Manage incidents, changes, problems, and performance issues.
• Ensure thorough testing of new services involving multiple platforms or vendors.
• Monitor network and platform performance and KPIs.
• Provide risk assessments and transparency on potential impacts.
• Implement changes following the change management process.
• Develop team knowledge and skills.
• Lead improvement projects.
• Support planning and organization within the team.
• Provide 24/7 support through on-call duties.
• Report and present progress on responsibilities.
• Participate in emergency calls with Incident Management.

KNOWLEDGE, EXPERIENCE, AND TECHNICAL SKILLS

• Bachelor’s or Master’s degree in IT, Electronics, Telecommunications, or equivalent experience.
• Experience in ICT operations and maintenance support.
• At least 3 years in Core Network maintenance and operation.
• Specific knowledge of Core CS and Core PS networks and services.
• Expertise in application protocols and database administration.
• Strong Unix and virtualization skills.
• Experience with Core network elements (HLR, HSS, MSC, etc.) from various vendors.
• Experience with services like Voice, VoLTE, VoWIFI, Internet, Roaming, and VAS.

PERSONAL SKILLS

• Team player with analytical and problem-solving skills.
• Operationally aware with a sense of ownership.
• Disciplined in processes, reporting, and administration.
• Capable of working under pressure.
• Customer-oriented with coaching abilities.
• Flexible with working hours, including on-call and night shifts.

LOCATION: Madrid, Spain