Senior Genesys Cloud Consultant

Miratech; España; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology consulting firm is seeking a Senior Genesys Cloud Consultant with solid experience in Contact Center environments. You will design, implement, and optimize solutions for international clients, providing technical support and collaborating on analytics. The ideal candidate must have at least 3 years of Genesys Cloud experience, professional English and Spanish skills, and a passion for teamwork. This role offers competitive pay, remote work flexibility, and a multicultural environment.

Servicios

Health insurance

Language courses

Relocation program

Professional development opportunities

Dynamic and multicultural environment

Formación

• Minimum 3 years of experience in Genesys Cloud CX.
• Mastery of REST APIs and knowledge of JavaScript and/or Python.
• Experience in Contact Center platforms (Genesys or others).
• Professional command of English and Spanish languages.

Responsabilidades

• Design, develop, and maintain integrations and solutions on Genesys Cloud.
• Provide technical support to end-users from different countries.
• Document processes, integrations, and configurations.

Conocimientos

Genesys Cloud CX

REST APIs

JavaScript

Python

English

Spanish

Communication

Teamwork

Herramientas

Power BI

Tableau

AWS

Azure

Google Cloud

Descripción del empleo

Job Description

We are looking for a Senior Genesys Cloud Consultant specialized in Genesys Cloud, with solid experience in Contact Center environments and a results-oriented approach. The selected person will be part of a team of high-level professionals, participating in the design, implementation, and optimization of solutions based on Genesys Cloud CX for international clients.

Responsibilities

• Design, develop, and maintain integrations and solutions on Genesys Cloud.
• Configure and optimize interaction flows using Genesys Cloud Architect (IVR, ACD, queues, bots, callbacks)
• Develop integrations with external systems using Genesys Cloud Platform API and Webhook Services.
• Implement bots and automation with Genesys Dialog Engine Bot Flows and connect with third-party bots via Bot Connector.
• Provide technical support to end-users (Management) from different countries
• Collaborate in the development of reports, analytics, and continuous improvement of Contact Center performance.
• Document processes, integrations, and configurations carried out.

Qualifications

• Verifiable experience in Genesys Cloud CX (minimum 3 years).
• Experience and backgroundon A3S
• Mastery of REST APIs and basic knowledge of JavaScript and / or Python development.
• Previous experience in Contact Center platforms (Genesys or others).
• Professional command of the English and Spanish languages (oral and written).
• Ability to work in a team and customer orientation.
• The following will be especially valued :
• Official Genesys Cloud certifications (Architect, Developer, Professional, etc.).
• Experience in telephony and VoIP protocols (SIP, RTP, WebRTC).>
• Basic knowledge of cloud architectures (AWS, Azure, Google Cloud).
• Familiarity with Front-End / Back-End concepts.
• Experience in projects with reporting and analytics tools (Power BI, Tableau, etc.).

Nice to have

• Experience with Genesys AI

We offer

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.