Senior CS Agent EN/FR - Remote (Canary Islands)

INFINNI; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A tech company based in Granada is seeking a Senior Customer Support Agent to join their team. This role involves addressing customer inquiries in English and French via chat, ensuring high customer satisfaction. Candidates should have at least 2 years of customer support experience, preferably within a B2B SaaS environment. The ideal candidate will excel in communication, problem-solving, and possess a customer-centric mindset. This remote role is specifically open to those currently based in the Canary Islands, offering competitive salary and growth opportunities.

Servicios

Competitive Salary

Professional Growth Opportunities

Inclusive Culture

Formación

• At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
• Fluency in English and French is a must.
• Spanish or German is also a plus.

Responsabilidades

• Respond promptly and professionally to customer questions through chat.
• Provide accurate and efficient resolutions to customer inquiries.
• Maintain a high level of customer satisfaction by addressing issues thoroughly.
• Collaborate with cross‑functional teams to resolve customer issues.

Conocimientos

Excellent written and verbal communication skills

Strong problem‑solving abilities

Attention to detail

Customer-centric mindset

Educación

Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field

Herramientas

Intercom

Zendesk

Descripción del empleo

A tech company based in Granada is seeking a Senior Customer Support Agent to join their team. This role involves addressing customer inquiries in English and French via chat, ensuring high customer satisfaction. Candidates should have at least 2 years of customer support experience, preferably within a B2B SaaS environment. The ideal candidate will excel in communication, problem-solving, and possess a customer-centric mindset. This remote role is specifically open to those currently based in the Canary Islands, offering competitive salary and growth opportunities.