Senior Application Support Engineer, hibrido

Jordan martorell s.l.; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A multinational technology firm based in Madrid is seeking a Senior Application Support Engineer for a hybrid role. You will be responsible for Level 3 application support in managing incidents and ensuring operational readiness for a Client Lifecycle Management system. Ideal candidates have experience in database concepts and basic Java knowledge. The position offers competitive benefits, including training, flexible work arrangements, and health care plans, promoting a real work-life balance.

Servicios

Annual Leave of 23 days

Health Care Plan

Flexible Retribution Program

Free training platforms access

Work Life Balance measures

Gym access discounts

Formación

• Proven experience in Level 3 application support.
• Strong understanding of database development concepts.
• Knowledge in CRM, account opening, and compliance.

Responsabilidades

• Maintain and optimize application solutions.
• Manage incidents and problems.
• Collaborate with application users and IT Service Owners.

Conocimientos

Level 3 application support

Database development concepts

Banking knowledge

Basic Java knowledge

Linux/Unix administration

Agile methodology

English language skills

German language skills

Descripción del empleo

Senior Application Support Engineer

Role description

UST is looking for the very Top Talent. . and we would be delighted if you were to join our family! UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

For our specialized team, we are looking for an Application Operations Manager for the banks Client Lifecycle Management system, you will be the key expert for Level 3 application support, ensuring consistent and accurate service delivery.

Hybrid position in Madrid (3 days at clients office, Sol area, next to the underground).

Responsibilities

Your focus is on maintaining and optimizing the solution, managing incidents and problems, and ensuring operational readiness. You will work in an agile organization, supporting multi-tier applications and performing root cause analysis. This requires strong experience with database concepts (PL/SQL, SQL) for troubleshooting, as well as basic Java understanding and Linux/Unix administration skills for tasks such as navigating file systems, analyzing logs, and managing configurations. You will collaborate closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability.

Competencies

• Proven experience in Level 3 application support within an agile organization
• Strong understanding of database development concepts (MS SQL Server, PostgreSQL, Oracle) for troubleshooting
• Banking knowledge in CRM, account opening, and compliance is must
• Basic Java knowledge for application-level analysis
• Solid Linux/Unix administration skills for operational tasks (logs, scripts, navigation)
• Experience in Release and Product Lifecycle Management
• Familiarity with operating standard software and parameterization
• Good command of English
• Nice-to-have skills:
  • Agile methodology experience
  • German language skills (optional)

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
• Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan.)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime.)
• UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we will get in touch to fill you in details. UST is waiting for you!