Senior Account Manager

Cheerfy; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa de tecnología para restaurantes busca un profesional para unirse a su equipo de Éxito del Cliente. En este rol, serás responsable de la gestión de cuentas clave y asegurarás el éxito de la implementación de sus soluciones en grupos de restaurantes. Se requiere más de 10 años de experiencia en la gestión de clientes de negocios, habilidades interpersonales sólidas, y fluidez en español e inglés. Ofrecemos un salario competitivo, horario flexible y un ambiente de trabajo autónomo en Madrid.

Servicios

Salario competitivo

Bonificación del 20% basada en desempeño

Horas de trabajo flexibles

Cultura de confianza y autonomía

Formación

• Más de 10 años de experiencia gestionando clientes de negocios.
• Conocimientos del sector restaurantero en España.
• Habilidades organizativas y atención al detalle.

Responsabilidades

• Construir y mantener relaciones con tomadores de decisiones clave.
• Liderar la incorporación de nuevos clientes.
• Identificar oportunidades de expansión y ventas adicionales.

Conocimientos

Habilidades interpersonales fuertes

Comunicación efectiva

Pensamiento estratégico

Dominio del inglés

Dominio del español

Herramientas

HubSpot

Descripción del empleo

Descripción del trabajo Working at Cheerfy

¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.

At Cheerfy, who we are is defined by what we do. We value humility over ego, candour over comfort, and action over intention. We give first to our customers, teammates, and partners—and believe that strong teams win together or not at all. Autonomy is earned and expected: we trust people to take ownership, act responsibly, and live without hand-holding.

We think with clarity, starting from real problems and rejecting assumptions. We face adversity head-on, knowing that pressure sharpens focus and reveals character. We move fast, execute relentlessly, and stay on the offensive—because ideas don’t ship, execution does. By saying no often, simplifying everything, and focusing on what truly matters, we build products that move restaurants forward.

If you share our values, come shape the future of restaurants!

The Role

As part of the Customer Success team, you will own the success of Cheerfy’s implementation and long-term usage across medium and large restaurant groups. Your mission is to ensure that Cheerfy delivers measurable value to our customers and becomes a critical part of their operations.

You will act as a trusted partner to our Key Accounts, building strong relationships with senior stakeholders and helping them unlock the full potential of Cheerfy’s solutions.

Your responsibilities will include:

• Building and nurturing long-term relationships with key decision-makers in Key Accounts
• Leading the onboarding of new customers and the successful launch of Cheerfy’s services
• Helping customers define, develop, and roll out new use cases aligned with their business goals
• Identifying expansion and upsell opportunities, and collaborating closely with the Sales team to close them
• Maintaining accurate and up-to-date account information in our CRM (HubSpot)

About You

You are customer-obsessed, proactive, and comfortable operating with a high level of autonomy. xsgfvud You combine strategic thinking with hands-on execution and enjoy working closely with customers to solve real business problems.

You bring:

• 10+ years of experience managing business customers
• Strong interpersonal, communication, and consultative skills
• Knowledge of the restaurant sector in Spain
• Familiarity with the technology ecosystem of restaurant groups, with curiosity to learn new digital platforms
• Close attention to detail and strong organisational skills
• Initiative and the ability to work independently in a distributed environment
• Willingness and ability to travel as required
• Fluency in Spanish and English

What We Offer

• Full-time position
• Competitive compensation: base salary (TBA) + 20% performance-based bonus
• Home-based role, ideally located in or around Madrid
• Flexible working hours
• A culture built on trust, autonomy, and a genuine focus on happiness