Senior Account Manager

SGS & Co; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading packaging company in Esplugues de Llobregat, Barcelona is seeking a Senior Account Manager. This full-time temporary role focuses on client service, growth, and KPI analytics, with 50% of the role dedicated to each. The ideal candidate has 5-7+ years in client service, is an Excel expert, and is fluent in Spanish and English. A hybrid work model is offered with 3 days in the office and 2 days home office.

Formación

• 5-7+ years of experience in Client Service roles.
• Experience in Account Management, Sales, and Customer Success.
• Proven track record engaging in value-based customer-centric conversations.

Responsabilidades

• Build relationships with one of our largest clients ensuring revenue growth and client retention.
• Manage the billing and invoicing process.
• Support Senior Account Director in day to day operations.

Conocimientos

Client Service

Account Management

Sales

Customer Success

Excel

Spanish

English

Analytical skills

Teamwork

Descripción del empleo

Overview

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

We are looking for an upbeat individual with a results-oriented spirit and proven track record of successful account retention. As a Senior Account Manager, you will be a key member of the team working for the growth of our existing account. As a rapidly expanding account, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be delivering?

• Build relationships with one of our largest clients ensuring revenue growth and client retention
• Nurture and expand in existing accounts
• Meet core KPI’s around pipeline coverage progression, forecast, meetings, and general activity
• Collect and sort all invoice, credit, bill, and order statements
• Manage the billing and invoicing process including review and approval of invoice packages; process billing corrections due to coding and / or timing issues; posting of period revenue accrual entry; performing A / R adjustments
• Month-end A / R and Unbilled A / R reconciliation
• Focus on customer satisfaction and deepen customer relationships
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics
• Support Senior Account Director in day to day operations

50% of the position focus on client service, growth and satisfaction of the client

50% of the time focus on KPI's analytics, billing, invoicing process

Experience required :

• 5-7+ years of experience in Client Service roles
• Experience in Account Management, Sales, and Customer Success
• High-performance mentality and consistency in over achievement
• Spanish and English, professional level or native
• Excel expert level is a must
• Proven track record engaging in value-based customer-centric conversations
• You have a track record of identifying and executing on upsell opportunities in existing deals
• You are organized, rigorous, and adaptable to an ever-evolving process and team
• Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in mid-market companies
• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
• Exceptional verbal and written communications skills
• Love putting the customer at the center of your day
• Experience in team management is preferred, coupled with the drive and passion to inspire others
• Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership
• Strong analytical skills. Ability to look for the root cause of a problem and to solve it
• Get things done attitude, proactive, organized, and obsessed with details

Additional info :

Full time, Temporary contract - cover leave 6 months, with ambition to be extended and converted into an Account Director role

Location : Esplugues de Llobregat, Barcelona

Work arrangement : hybrid, 3 days working from office and 2 days working from home

Start date : ideally, October

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.