Scaled Customer Success – AEC Industry Advisor, DACH market

PowerToFly; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software company in Barcelona is seeking a Customer Success professional to engage with clients, focusing on onboarding and adoption strategies. The ideal candidate should have proficiency in German and 2-7 years of relevant experience in the architecture and construction industry. Key responsibilities include proactive customer engagement, establishing success strategies, and cross-functional collaboration with various teams. The company offers competitive benefits and a commitment to diversity and inclusion.

Servicios

Health/Dental/Vision/Life Insurance

Work-life Balance

Paid volunteer time off

6 week paid sabbatical every 4 years

Employee Resource Groups

A 'week of rest' at year's end

Formación

• 2 - 7 years of relevant experience or education in the Architecture & Engineering & Construction Industry or similar fields.
• Ability to drive cross-functional collaboration and stakeholder management.
• Experience working in diverse teams and commitment to fostering an inclusive workplace.

Responsabilidades

• Proactively engage with customers through outbound calls, emails, and meetings.
• Establish and execute onboarding and adoption strategies to increase customer value.
• Identify and engage with at-risk accounts using strong discovery and consultative skills.
• Expand and grow Autodesk's existing customer portfolio.
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other stakeholders.

Conocimientos

Professional working proficiency in German

Strong communication skills

Time management

Account management

Business acumen

Problem solving

Data analytics

Strategic thinking

AI savviness

Descripción del empleo

Position Overview

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers.

You will be part of the EMEA Scaled Customer Success team, working with a large and diverse customer portfolio, specializing in supporting customers through the Onboarding and Adoption stages of the customer lifecycle. Your goal is to help architecture, engineering and construction companies achieve business success through digital transformation, automation, and innovative workflows such as Building Information Modeling (BIM), prefabrication, sustainable design practices and, cloud-based solutions.

Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones

Minimum Qualifications

• Professional working proficiency in German
• 2 - 7 years relevant experience or education in the Architecture & Engineering & Construction Industry or similar fields
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling
• Proficiency or familiarity in the following skills: time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning
• Ability to drive cross-functional collaboration and stakeholder management
• AI savviness is a plus
• Experience working in diverse teams and a commitment to fostering an inclusive workplace

What Autodesk Has to Offer

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers its employees benefits like:

• Insurance: Health/Dental/Vision/Life
• Work-life Balance
• Paid volunteer time off
• 6 week paid sabbatical every 4 years
• Employee Resource Groups
• A "week of rest" at year's end