SAP Incident Delivery Manager

Hitachi Rail; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading global technology company is looking for an SAP Service Delivery Manager in Madrid. This role involves leading the lifecycle of incidents and ensuring resolution in adherence to SLAs. The ideal candidate has a Bachelor's/Master's degree and over 8 years of experience in managing SAP services. Exceptional communication skills and proficiency in English are a must. Join a team focused on driving a sustainable energy future through innovative solutions and services.

Servicios

Competitive benefits for financial, physical, and mental wellbeing

Training budget and platform

Formación

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or IT service management.
• Fluent in spoken & written English.

Responsabilidades

• Act as the primary point of contact for incident communication.
• Monitor incident queues and coordinate resolution efforts.
• Facilitate post-incident reviews to prevent occurrences.

Conocimientos

Communication and interpersonal skills

Problem solving skills

Ability to work under pressure

Educación

Bachelor’s or Master’s degree

Herramientas

Service Now

Power BI

Descripción del empleo

Description

To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.

How you’ll make an impact

• Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
• Monitor incident queues, elevate issues as necessary, and coordinate efforts across support team to ensure swift resolution.
• Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
• Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
• Continuously evaluate and improve incident management processes, tools and workflows.
• Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Education & experience: Bachelor’s or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
• Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes.
• Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
• Hard skills: Analytical mindset with problem solving skills.
• Tolls experience: Experience with incident management tools (e.g., Service Now, Power BI).
• Language experience: Proficiency in both spoken & written English language is required.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We offer

• Cantract: Contract of employment
• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.
• Growth possibility:training budget&training platform,changing role withing organization
• Possibility to gain experience ininternational enviromnent
• Possibility to workfor industry leader in green energy solution

Recruitment process

• Screening with recruiter
• Meeting with manager
• Offer

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

*Applicable only for Poland location align with local law regulations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.