Remote Support (Dutch and German)

HP SCDS; Sant Cugat del Vallès; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company seeks a skilled remote software technical support professional to assist clients in the Dutch and German printer markets. Candidates must be fluent in Dutch and German, with a strong technical background and experience in customer service. A hybrid work model is offered, along with competitive benefits including health insurance and an annual performance bonus.

Servicios

Health insurance

Annual performance bonus

Formación

• Fluent in Dutch (C1), German (C1), and High English level (C1) required.
• Work experience providing remote technical support.
• Proactive and autonomous with customer service experience.

Responsabilidades

• Providing software technical support to clients in the Netherlands and Germany.
• Opening and monitoring cases, troubleshooting and logging calls.
• Maintaining expected service levels and reporting to the higher team.

Conocimientos

Fluent in Dutch

Fluent in German

High English level

Proactivity

Autonomy

Customer service experience

Educación

Technical degrees or vocational training related to technology

Herramientas

Knowledge of systems administration

Windows environment

Linux

Server

Descripción del empleo

We are looking for a professional who have technical degrees or vocational training related to technology that can provide remote software technical support to the Dutch and German printer markets.

You must speak Dutch and German , as well as English at a high level.

If you meet this job requirements, we would like you to be part of our great company, where you will be able to contribute with your knowledge and experience while continuing to grow professionally.

Functions :

• Providing software technical support to clients based in Netherlands and Germany.
• Providing a first level of remote customer support, telephone support and remote connection to diagnostic equipment.
• Opening of cases.
• Call log.
• Troubleshooting.
• Monitoring of cases and incidents.
• Communication with clients and partners.
• Reporting to higher team.
• Reporting and closuring of cases.
• Maintaining expected service levels.

Basic requirements :

• To work in the Dutch and German market : Fluent in Dutch (C1) + Fluent in German (C1) + High English level (C1).
• Technical degrees or vocational training related to technology.
• Work experience providing remote technical support.
• Knowledge of systems administration, Windows environment, Linux, Server.
• Proactivity and autonomy.
• Experience in customer service.
• Hybrid work model in Sant Cugat (Barcelona) site (3 days per week in the office).
• Possibility of traveling.
• Monday to Friday 9am to 6pm (one hour for eating).

Social benefits :

• Health insurance.
• Annual performance bonus.
• And much more!

Find us on our social networks and you will be able to see what our daily life at HP SCDS is like :

• http : / / instagram.com / hpscds