Remote Helpdesk Manager: Lead IT Support & Knowledge Base

TripleTen; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading education technology firm is seeking a proactive Helpdesk Manager to lead internal IT support functions in a full-time remote role. Responsibilities include managing a team, overseeing helpdesk operations, and developing a knowledge base. The ideal candidate will have over 3 years of IT support experience, including 1 year in leadership. Join a diverse team committed to empowering others through tech professions.

Servicios

Competitive salary

Hands-on experience in an ed-tech environment

Flexible project vision

Digital office tools

Formación

• 3+ years of experience in IT support or helpdesk roles.
• At least 1 year in a leadership capacity.
• Strong technical knowledge of common workplace tools.

Responsabilidades

• Supervise and mentor IT Support Agents.
• Manage helpdesk operations and ticket prioritization.
• Create and maintain a centralized knowledge base.

Conocimientos

Team Management

Helpdesk Operations

Knowledge Base Development

Process Improvement

Technical Problem Solving

Written Communication

Organizational Skills

Herramientas

Jira

Google Workspace

Remote Support Tools

Descripción del empleo

A leading education technology firm is seeking a proactive Helpdesk Manager to lead internal IT support functions in a full-time remote role. Responsibilities include managing a team, overseeing helpdesk operations, and developing a knowledge base. The ideal candidate will have over 3 years of IT support experience, including 1 year in leadership. Join a diverse team committed to empowering others through tech professions.