Remote Graduate Customer Success Manager

Canonical; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A pioneering tech firm is looking for a Customer Success Manager to enhance customer experience and drive engagement. The ideal candidate will have customer-facing experience and a passion for technology, particularly Ubuntu. Responsibilities include supporting customers, onboarding, and collaborating with sales and support. The role offers a distributed work environment, annual compensation reviews, and personal learning budgets. Applicants should possess strong communication and organizational skills to thrive in this remote-first environment.

Servicios

Personal learning and development budget of USD 2,000

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Formación

• Customer-facing experience required.
• Empathetic individual with a drive to help.
• Passion for technology, especially Ubuntu, is essential.
• Excellent presentation and organizational skills needed.
• Team player who can interact across departments.

Responsabilidades

• Support customers by solving ticket requests.
• Enrich documentation about problem solving.
• Drive campaigns targeting multiple customers.
• Identify high-potential and high-risk customers.
• Onboard new customers to products and support processes.
• Collaborate with Sales and Support on engagement plans.
• Engage with customers to ensure risk identification.
• Collect and format customer feedback for product teams.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organizational skills

Team player

Descripción del empleo

A pioneering tech firm is looking for a Customer Success Manager to enhance customer experience and drive engagement. The ideal candidate will have customer-facing experience and a passion for technology, particularly Ubuntu. Responsibilities include supporting customers, onboarding, and collaborating with sales and support. The role offers a distributed work environment, annual compensation reviews, and personal learning budgets. Applicants should possess strong communication and organizational skills to thrive in this remote-first environment.