Remote Customer Support Agent - Flexible, High-Impact Care

Ruby Labs; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading tech company is looking for a Customer Support Agent to ensure excellent customer satisfaction. The role involves resolving customer queries, achieving key performance indicators, and gathering feedback to enhance services. Applicants should possess strong interpersonal skills and a friendly demeanor. This position allows for flexibility and remote work opportunities while offering unlimited paid time off and a supportive team environment.

Servicios

Remote Work Environment

Unlimited PTO

Paid National Holidays

Flexible Independent Contractor Agreement

Formación

• Passionate about providing exceptional customer support.
• Strong interpersonal and communication skills.
• Capability to resolve issues with a friendly touch.
• Quick in learning and adapting in a fast-paced environment.

Responsabilidades

• Address and resolve frequent customer queries efficiently.
• Work towards achieving KPIs and SLAs for customer support.
• Reduce incoming volume with first-contact resolution.
• Gather valuable feedback to improve products and services.

Conocimientos

Friendly demeanor

Excellent communication

Problem-solving abilities

Familiarity with CRM systems

Ability to adapt quickly

Descripción del empleo

A leading tech company is looking for a Customer Support Agent to ensure excellent customer satisfaction. The role involves resolving customer queries, achieving key performance indicators, and gathering feedback to enhance services. Applicants should possess strong interpersonal skills and a friendly demeanor. This position allows for flexibility and remote work opportunities while offering unlimited paid time off and a supportive team environment.