Remote BMC ITSM Architect (Helix/Remedy) – Madrid

Red - The Global SAP Solutions Provider; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A renowned global IT solutions provider is seeking a BMC Architect for an initial 12-month contract in Madrid, Spain. The role involves designing, implementing, and optimizing solutions based on the BMC ITSM platform, including Remedy and Helix. Key responsibilities include defining the architecture, managing ITIL data, and leading automation initiatives. Candidates should have ITIL certification and experience in ITSM consulting. This position offers a remote work arrangement and the chance to work on innovative projects.

Formación

• Experience in designing, implementing, and optimizing solutions based on the BMC ITSM platform.
• Strong understanding of ITIL processes and data management.
• Ability to collaborate with multidisciplinary teams.

Responsabilidades

• Define the technical and functional architecture of the BMC ITSM solution.
• Install and configure ITSM and CMDB modules.
• Manage ITIL data and processes.
• Develop integrations and automations for workflows.
• Document and train users on the solution.
• Oversee governance and continuous improvement.

Conocimientos

BMC ITSM platform

ITIL

Integration and automation

English

Spanish

Educación

ITIL certification (preferably ITIL v4)

Descripción del empleo

A renowned global IT solutions provider is seeking a BMC Architect for an initial 12-month contract in Madrid, Spain. The role involves designing, implementing, and optimizing solutions based on the BMC ITSM platform, including Remedy and Helix. Key responsibilities include defining the architecture, managing ITIL data, and leading automation initiatives. Candidates should have ITIL certification and experience in ITSM consulting. This position offers a remote work arrangement and the chance to work on innovative projects.