Remote Bilingual Customer Support Consultant (EN/DE)

SupportYourApp; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading support services company in Spain is seeking a Customer Support Consultant to provide exceptional service in a multicultural environment. The role demands strong English and German language skills, alongside experience in customer support, ideally within banking or finance. Enjoy the flexibility of remote work with a fixed schedule from 9 AM to 6 PM. Benefits include paid training, work-life balance, and a chance for personal development.

Servicios

Fixed schedule: 9 AM – 6 PM CET

Opportunity to work fully remote

Paid intensive training and probation

Responsive management interested in your growth

Formación

• Strong English and German communication skills required.
• Experience in the customer support field is necessary.
• Background in banking or financial services preferred.

Responsabilidades

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Maintain clear and structured case documentation.

Conocimientos

Excellent English skills (C1)

Excellent German skills (C1)

Experience in customer support

Analytical and research skills

Strong attention to detail

Positive and responsible attitude

Herramientas

Zendesk

Jira

Descripción del empleo

A leading support services company in Spain is seeking a Customer Support Consultant to provide exceptional service in a multicultural environment. The role demands strong English and German language skills, alongside experience in customer support, ideally within banking or finance. Enjoy the flexibility of remote work with a fixed schedule from 9 AM to 6 PM. Benefits include paid training, work-life balance, and a chance for personal development.