Remote Aviation SaaS Customer Success Manager

Rippling; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading software solutions provider in Spain is seeking a Customer Success Manager to build and maintain long-term relationships with customers. The successful candidate will ensure customer satisfaction, drive success, and collaborate with customers and teams to enhance the overall experience. A minimum of 2 years in a customer-facing role is required, alongside deep knowledge of Salesforce. This role offers fully remote work, generous time off, and opportunities for professional development.

Servicios

Generous time off policy

Opportunities for professional development

Dynamic, collaborative environment

Formación

• Minimum of 2 years of experience in a customer-facing role.
• Deep knowledge of Salesforce and its configurations.
• Ability to create, configure, and maintain custom objects/fields.

Responsabilidades

• Maintain deep understanding of the company's products.
• Develop relationships with customers as main point of contact.
• Monitor customer usage to identify issues or upselling opportunities.
• Provide training for a smooth onboarding experience.
• Resolve customer concerns effectively.

Conocimientos

Exceptional Communication skills

Detail-Oriented Problem Solver

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce

Salesforce Certified Platform Administrator

Descripción del empleo

A leading software solutions provider in Spain is seeking a Customer Success Manager to build and maintain long-term relationships with customers. The successful candidate will ensure customer satisfaction, drive success, and collaborate with customers and teams to enhance the overall experience. A minimum of 2 years in a customer-facing role is required, alongside deep knowledge of Salesforce. This role offers fully remote work, generous time off, and opportunities for professional development.