Remote Aviation Asset Customer Success Manager

Rippling; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software solutions company is looking for a Customer Success Manager to enhance customer relationships and satisfaction. The role involves understanding customer needs related to fleet acquisition and providing support through product knowledge. Ideal candidates will have a passion for aviation, a degree or equivalent experience, and a background in customer-facing roles. The position offers fully remote work and a collaborative environment.

Servicios

Generous time off policy

Opportunities for professional development

Dynamic work environment

Formación

• Minimum of 2 years of experience in a customer-facing role.
• Knowledge of the aircraft leasing industry.

Responsabilidades

• Maintain understanding of the company's products to advise customers.
• Develop and maintain relationships with assigned customers.
• Monitor customer usage to identify upselling opportunities.
• Provide training for customer onboarding.
• Resolve customer concerns in a timely manner.
• Gather feedback for product enhancements.
• Provide reports on customer health and satisfaction.

Conocimientos

Motivation

Passion for aviation

Interest in technology

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce

Descripción del empleo

A leading software solutions company is looking for a Customer Success Manager to enhance customer relationships and satisfaction. The role involves understanding customer needs related to fleet acquisition and providing support through product knowledge. Ideal candidates will have a passion for aviation, a degree or equivalent experience, and a background in customer-facing roles. The position offers fully remote work and a collaborative environment.