Receptionist - Remote From Latam

Traba; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A property management firm located in Coristanco, Spain is seeking a full-time Phone Management and Administrative Support professional. Responsibilities include answering calls, managing inquiries, and providing administrative assistance. The ideal candidate possesses strong communication skills, familiarity with Microsoft Office, and prior experience in customer service or administration. Additional benefits include paid time off and holiday bonuses.

Servicios

11 PTO days per year

U.S. Holidays off

Holiday bonuses

Formación

• 1-2 years of receptionist, administrative, or customer service experience.
• Professional and courteous demeanor.

Responsabilidades

• Answer and route all incoming calls to the corporate office.
• Monitor and respond to website chatbot and information requests.
• Maintain call and inquiry logs as needed.

Conocimientos

Strong verbal and written communication skills

Microsoft Office Suite proficiency

Multitasking

Problem-solving skills

Educación

High school diploma or equivalent

Associate’s or Bachelor’s degree

Descripción del empleo

Salary: $1,500 USD/month (paid via Payoneer or Wise) | Contractor Position

Schedule: Full-time, 8am - 5pm MST | Monday-Friday | 1-hour lunch

Key Responsibilities

• Phone Management: Answer and route all incoming calls to the corporate office.
• Field overflow calls from the Sales Department when they are unavailable.
• Handle inquiries within scope; elevate calls requiring further action to the appropriate Regional Manager, Property Manager, or department.
• Monitor and respond to website chatbot and information request submissions.
• Ensure all online requests are acknowledged promptly and directed to the appropriate property or regional team.
• Information Routing & Escalation: assess and respond to issues or requests within the scope of authority; elevate matters outside scope to the appropriate property staff, regional management, or department head; track inquiries to ensure timely resolution.
• Administrative Support: maintain call and inquiry logs as needed; assist with basic clerical tasks such as document preparation, data entry, and filing.
• After-Hours Support.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Minimum 1-2 years of receptionist, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and comfortable learning new software.
• Ability to multitask, prioritize, and manage time effectively.
• Professional, courteous demeanor with strong problem-solving skills.
• Experience in property management or real estate industry preferred but not required.

Benefits

• 11 PTO days per year
• U.S. Holidays off
• Holiday bonuses