Recepcionista

The Central House; Granada; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A dynamic hostel chain in Granada seeks a Front Desk Agent to warmly welcome guests and ensure exceptional service. Responsibilities include check-ins, sharing local insights, and resolving guest concerns. Candidates should possess a tourism diploma, prior hospitality service, and strong communication skills, including proficiency in English. The role offers a supportive environment and opportunities for personal growth in a fun, multicultural setting. Join us to craft unforgettable stays for our guests!

Servicios

Supportive work environment

Opportunities to engage with diverse individuals

Fun work environment

TCH Exchange Program

Formación

• Prior experience in customer service for hospitality.
• Proficiency in spoken and written English; familiarity with other foreign languages is advantageous.

Responsabilidades

• Warmly greeting guests and facilitating seamless check-ins and check-outs.
• Sharing insights about local attractions, events, and must-visit spots.
• Handling reservations, addressing inquiries, and fulfilling guest requests.

Conocimientos

Exceptional communication skills

Proactive problem-solving

Team collaboration

Detail-oriented

Educación

Tourism diploma or equivalent

Herramientas

Microsoft Office

MEWS PMS

Descripción del empleo

Exciting Opportunity: Be Part of Launching Our New Hostel in Granada!

Are you ready to be the warm and friendly face that greets travellers from all around the world? We're thrilled to announce an exciting opportunity for a Front Desk Agent to join our dynamic hostel team in Granada. If you're passionate about delivering unforgettable guest experiences, fostering a positive atmosphere, and being the go-to person for all things hospitality, then this role is perfect for you!

About Us:

As a part of the dynamic Spanish hostel chain, The Central House, we believe in offering more than just a place to sleep — we create gateways to authentic cultural experiences. Nestled in the heart of Granada, our hostel is a hub for exploration and connection. With locations across Spain, Portugal, Turkey, and Morocco, we’re proud to welcome travellers from all over the world. Now, we're looking for a dedicated Front Desk Agent to help us continue offering outstanding service to our diverse community of guests.

Your Role:

As a Front Desk Agent, you will be the first smile that welcomes our guests and the foundation of our hostel's operations. Your key responsibilities will encompass:

• Warmly greeting guests and facilitating seamless check-ins and check-outs.
• Sharing insights about local attractions, events, and must-visit spots.
• Handling reservations, addressing inquiries, and fulfilling guest requests with a genuine desire to assist.
• Ensuring accurate and organized cash transactions while maintaining a tidy front desk area.
• Collaborating closely with housekeeping and maintenance teams to uphold guest satisfaction.
• Resolving guest concerns promptly and efficiently, ensuring an uninterrupted and enjoyable stay.
• Playing a pivotal role in maintaining a positive online reputation through exceptional guest interactions.

What We're Looking For:

We're in search of an individual who exudes enthusiasm, warmth, and an authentic passion for hospitality. Here's what we hope to find in you:

• A team player with a knack for effective collaboration.
• Exceptional communication skills and a welcoming demeanour.
• A proactive problem-solving approach and a strong desire to assist guests.
• A detail-oriented and organized work style.
• Proficiency in computer software (Microsoft Office, email, etc.).

Qualifications:

To excel in this role, you should possess:

• A tourism diploma or equivalent.
• Prior experience in customer service for hospitality.
• Proficiency in spoken and written English; familiarity with other foreign languages is advantageous.
• Knowledge of the MEWS PMS highly valued.

Why Choose Us:

By joining The Central House, you become a valued member of a dynamic team that values creativity, teamwork, and delivering exceptional service. We offer:

• A supportive and nurturing work environment that fosters personal growth.
• Opportunities to engage with people from all corners of the globe.
• Fun work environment
• TCH Exchange Program

How to Apply:

Are you ready to embark on a rewarding hospitality journey with us? Send your resume and a brief cover letter outlining your passion for guest service and your relevant experience to [e-mail] We're eager to learn why you're the perfect fit for our team at The Central House Granada Elvira!

At The Central House, we celebrate diversity and are committed to cultivating an inclusive environment for all team members.

Join us in crafting unforgettable stays for every guest – submit your application today!