Quality Analyst

Atos; Santa Cruz de Tenerife; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Quality Analyst to enhance Service Desk operations. This role involves monitoring KPIs, identifying skill gaps, and providing feedback to improve service quality. The ideal candidate will possess strong communication skills and a keen eye for detail, ensuring that the team delivers exceptional support around the clock. Join a forward-thinking company that values diversity and inclusion, and be part of a team committed to shaping the future of digital services while making a positive impact in the industry.

Formación

• Experience in Service Desk operations with a focus on quality improvement.
• Strong communication and analytical skills for KPI monitoring.

Responsabilidades

• Support Service Desk Operations with Continuous Improvement actions.
• Create reports to share trends and quality findings.

Conocimientos

Fluent in English

Fluent in German

Service Desk experience

Excellent communication skills

Quality orientation

Strong MS Office skills

Ability to provide 24x7 support

Descripción del empleo

Location: Santa Cruz De Tenerife/Canary Islands

Employment type: Full-Time

Job Description

Req#: 481872

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Job Description:

The Quality Analyst is responsible for supporting Service Desk Operations with Continuous Improvement actions based on daily monitoring and analysis of KPIs according to processes defined within the quality life cycle. This includes the detection of skill gaps and areas for improvement, along with the corresponding delivery of specific feedback, coaching, and best practices. Additionally, the role involves the creation of weekly and monthly reports to share trends, actions, plans, and suggestions based on quality findings and results.

Required Skills:

• Fluent in English and German. Other European languages are valuable.
• Broad Service Desk experience.
• Demonstrated initiative and excellent communication skills, both written and verbal.
• Quality orientation, organization, and attention to detail.
• Guiding qualities and an inspiring attitude.
• Ability to use logic and reasoning to identify strengths and weaknesses.
• Strong MS Office skills.
• Readiness to provide 24x7 quality support.

Language: English (German desirable)

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social, and Governance (ESG) criteria. Find out more about our CSR commitment.

Choose your future. Choose Atos.

About the Company

Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.