Product Support Associate I Pagero

Thomson Reuters; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global IT company in Madrid seeks a Product Support Associate to help customers with software-related inquiries. The ideal candidate will speak fluent English and Spanish and have a strong interest in technology. This full-time role offers a hybrid work model and competitive benefits including flexible vacation and mental health resources.

Servicios

Flexible vacation

Company-wide mental health days off

Retirement savings

Tuition reimbursement

Employee incentive programs

Formación

• Willingness to undertake shifts (including night shifts).
• Advanced knowledge of French/German/Polish/Arabic is a big plus.

Responsabilidades

• Help customers resolve questions related to our software.
• Work on solving issues of varying difficulty.
• Be part of a diverse team of supportive colleagues.

Conocimientos

Fluent English

Fluent Spanish

Understanding of technology

Experience from support service or technology

Educación

Completed upper secondary education

Post-secondary education in systems science, IT or technology

Descripción del empleo

Are you keen to start your professional careers in a fast-growing and global IT company where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions

Pagero has recently joined Thomson Reuters. Together we are building the worlds largest open business network. With our cloud-based network customers can reach any business anywhere in the world no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash purchase-to-pay and freight processes to give customers data accuracy and security transparency and real-time visibility. All this through a single connection.

About the Role

• Help customers resolve questions related to our software including investigating invoice issues, troubleshooting and looking into e-service cases using chat, phone and Case Management System as your most important tools.
• Work on solving issues of varying difficulty where you pilot the customer through Pageros services while teaching them the best ways to navigate and accomplish what they need.
• Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.

About You

You’re a fit for the role of a Product Support Associate if you have the following required qualifications:

• Completed upper secondary education. Post‑secondary education in systems science, IT or technology is a merit.
• A great interest and understanding of technology.
• You speak and write fluent in English and Spanish.
• Willingness to undertake shifts (including night shifts).

• Experience from support service or technology.
• Advanced knowledge of French/German/Polish/Arabic is a big plus.

Whats in it For You

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2–3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family, giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work‑life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead and thrive in an AI‑enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide mental health days off, access to the Headspace app, retirement savings tuition reimbursement, employee incentive programs and resources for mental, physical and financial wellbeing.

Culture: Globally recognized award‑winning reputation for inclusion and belonging, flexibility, work‑life balance and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental Social and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice, truth and transparency.

As a global business we rely on the unique backgrounds, perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race, color, sex / gender including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

The deadline for submissions is Sunday November 16th, 2025.

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Daily Salary Salary: 2 – 3