Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Amazon Jobs; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading global e-commerce company is seeking a Process Control Specialist in Barcelona, Spain. In this role, you will manage fulfillment operations, innovate advanced solutions, and collaborate cross-functionally. Candidates should be fluent in English, skilled in data analysis, and adaptable in a supportive team environment. The company offers a progressive career path and emphasizes work-life balance, along with opportunities for professional growth.

Servicios

Career progression opportunities

Flexible work schedules

Inclusive team culture

Formación

• Fluent in reading, writing, and speaking English.
• Proven experience in data analysis and stakeholder engagement.
• Ability to communicate complex ideas clearly.

Responsabilidades

• Master flow management tools for fulfillment center operations.
• Innovate metrics for optimization and design scalable solutions.
• Teach peers through impactful training programs.

Conocimientos

Fluent English

Experience analyzing numerical data

Stakeholder communication

Problem-solving

Data-driven decision making

Advanced Excel proficiency

Descripción del empleo

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you orchestrate millions of daily orders and innovate advanced fulfilment solutions. As the primary escalation point for our warehouses and the crucial link between millions of orders and Amazon Associates, the PCS ensures seamless fulfilment operations.

Key job responsibilities

• Master Amazon’s proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface.
• Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions.
• Cultivate cross‑functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels.
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site‑specific KPIs.
• Teach peers and customers with knowledge‑sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence.

A day in the life

Start of Shift

• Begin your day with a shift handover, understanding the current network status, forecasted volumes and capacities and any possible events that might impact these forecasts.
• Catch‑up with the teams on site in the Fulfilment Centres to align on priorities, review key metrics and operational highlights.

Throughout Your Shift

• Connect with operations teams across Europe in a collaborative environment.
• Create smart, data‑driven plans using our in‑house developed tools.
• Fine‑tune staffing strategies to optimize workflow.
• Lead real‑time decisions that keep our network flowing smoothly.
• Make strategic adjustments as new information comes in.
• Maintain clear communication with stakeholders.

End of Shift

• Share valuable insights and report key performance metrics from your shift, highlighting potential impacts that may affect the upcoming shift.
• Share key updates and recommendations.
• Head home knowing you’ve made a real impact.

What Makes This Role Special

• Supportive, inclusive and diverse team culture.
• Clear career progression path and access to Amazon’s internal promotions.
• As you develop your expertise, you’ll have the opportunity to lead innovative projects and mentor your peers.
• Schedule options that support work‑life balance. Our workdays are 8‑hrs, you’ll start off in the Thursday to Monday cohort but as you gain tenure in the department, you’ll have the option to change shifts Monday to Friday/ Saturday to Wednesday, with rotating shifts or permanent night shift.

About the team

The European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon’s Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we’re about so much more. Our relentless focus on real‑time responsiveness and resource planning ensures that customer promises are always kept, and deliveries arrive on time, every time.

Why Join ECFT

• We collaborate closely with multiple stakeholder teams, identifying high‑impact opportunities to add value across the network.
• Our team pioneered FC optimization, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity.
• Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths.
• With our extensive relationships, we scale innovations immediately, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost‑to‑serve across the entire FC network.

Qualifications

• Speak, write, and read fluently in English.
• Experience analyzing numerical data points.
• Experience working with multiple groups of stakeholders.
• Experience communicating complex concepts clearly and persuasively to different audiences.
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions.
• Experience working independently and collaborating effectively in a remote team environment.
• Experience working with data to drive business decisions, including advanced proficiency in Excel.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.