PMS Lead

KPG99 INC; A distancia; EUR 60.000 - 80.000; A tiempo parcial

Descripción de la vacante

A global hospitality consulting firm is seeking a PMS Property Management Systems Lead to implement Property Management Systems and Central Reservation Systems for a portfolio of hotels. The role requires fluency in English and Spanish, a minimum of 2 years of hotel management experience, and familiarity with Hyatt Systems such as Opera Cloud. Responsibilities include training coordination, project management, and liaison with hotel leadership. Ideal candidates will demonstrate strong organizational and communication skills in a remote work environment.

Formación

• Fluent in speaking, writing, and reading English and Spanish.
• Minimum 2 years of diverse hotel management experience in operations.
• Experience with Hyatt Systems, including Opera Cloud.

Responsabilidades

• Interact effectively with corporate and regional offices to manage implementation schedules.
• Create and manage the training and deployment schedule for each project.
• Liaise with hotel leadership to coordinate the deployment schedule.
• Develop and maintain training materials for the Deployment team and hotels.
• Conduct virtual or in-person training for on-property teams.
• Maintain relationships with global Hyatt teams for implementation support.

Conocimientos

Fluency in English

Fluency in Spanish

Diverse Hotel Management Experience

Experience with Hyatt Systems

Educación

College degree or equivalent work experience

Herramientas

Opera Cloud

CRS Systems

Descripción del empleo

Position

PMS Property Management Systems Lead

Location

Remote Role (Europe Preferred / US Based People will Work)

Preferred

Independent Consultant

Duration

6+ Months (Will be a Long Term Contract)

Qualifications

• Fluency in speaking, writing, and reading English and Spanish
• Some Travel

Must Have

• Diverse Hotel Management Experience in Operations (2+ years)
• Experience with Hyatt Systems, including Opera Cloud, CRS, and Sales & Revenue
• Experience in multiple hotels, locations, or brands

Purpose

We are seeking a Project Lead to play a vital role in implementing Property Management Systems (PMS) and Central Reservation Systems (CRS) for the Hyatt Inclusive Collection portfolio of hotels. This position will involve preparing hotel configuration data necessary for building Opera Cloud, conducting training, and migrating data to the new PMS. The role requires global collaboration with hotels, vendors, and regional teams.

Position Responsibilities

Effective interaction with corporate and regional offices to understand transition dates and the schedule of other activities to manage the implementation schedule.

Create, manage, and convey each project's systems training and deployment schedule.

Liaise with hotel leadership to coordinate deployment schedule.

Maintain training material for the Deployment team, the hotels, or our vendors. Training materials include slide decks, trainers’ notes, and videos.

Execute virtual or in-person training to guide on-property teams through the build and learning processes needed to adopt meaningful use of applications.

Maintain a relationship with Hyatt’s internal teams globally that implement and train the systems installed at Hyatt hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.

Collect, review, and update hotel configuration data following Hyatt standards.

Act as an escalated support resource.

Education

College degree or equivalent work experience with a major hotels