Ops & Automation Manager

Frekuent; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading payment solutions company in Barcelona seeks an Ops & Automation Manager to oversee operational projects, focusing on CRM management and process optimization. This role requires 3–5 years of experience in Business Operations, strong analytical skills, and fluency in English and Spanish. Enjoy a hybrid work model, flexible schedule, meal vouchers, and health benefits. Join our dynamic team and contribute to a fast-growing environment where your ideas matter.

Servicios

Flexible schedule

Meal vouchers

Private health insurance

Discounted gym memberships

Training and development opportunities

23 days paid time off

Teambuilding events

Formación

• 3–5 years experience in Business Operations or Project Management.
• Hands-on approach to managing small teams.
• Ability to lead projects independently and collaborate across functions.

Responsabilidades

• Lead cross-functional operational projects.
• Create and maintain internal documentation.
• Design and improve internal workflows.

Conocimientos

Experience in Business Operations

Technical background (e.g., Computer Science, Engineering)

Knowledge of CRM systems

Familiarity with no-code tools

AI fluency

Strong analytical and problem-solving mindset

Fluent in English and Spanish

Herramientas

Zoho

Python

JavaScript

SQL

n8n

Descripción del empleo

Ops & Automation Manager

Location: Barcelona | Type: Full-time

We're hiring—and we're doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place.

Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact.

Get to know us

Frekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less : cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds.

Want to know more? Check us out at www.frekuent.com .

Who we’re looking for

We are looking for a Operations & Automation Manager to join Frekuent. This role will own the definition and execution of internal operational projects, with a strong focus on CRM management, internal tooling & automation, as well as process optimization. You will act as a bridge between Operations, Sales, Tech, and Support teams, ensuring our workflows scale efficiently as the company grows.

If you enjoy leading cross-functional projects, optimizing processes, and implementing automations, this role will give you the opportunity to shape the backbone of Frekuent’s operations.

Key Responsibilities

Project Management

• Lead cross-functional operational projects (e.g., launching new services, scaling into new markets).
• Coordinate with Sales, Tech, KYC, and Support to ensure smooth rollouts.
• Track progress, deadlines, and resources, ensuring minimal disruption to day-to-day operations.
• Manage the small team that implements some solutions.

Knowledge Management

• Create and maintain internal documentation, SOPs, and playbooks for processes and tools.
• Train and support teams in adopting new processes or tools.

Process Ownership & Optimization

• Design, document, and improve internal workflows (onboarding, client support, commercial ops, etc.).
• Monitor KPIs of operational processes and propose improvements for efficiency and scalability.

CRM & Tools Implementation

• CRM (currently Zoho) : ensure setup, optimization, and adoption across teams.
• Design workflows, automations, and integrations to reduce manual work and
• Collaborate with Tech for more advanced developments when needed.
• Challenge existing processes and workflows in the current CRM setup with a focus on simplicity, control and scalability.

Automation & Efficiency

• Design no-code solutions (n8n, etc.) to connect internal and external tools to : automate repetitive tasks; increase control and visibility on our internal processes.
• Oversee small-scale scripting (basic Python / JavaScript) and potential database management (SQL) to support automation needs. This is focused on databases related to internal tools and BI, not a client-side, production database.
• Understand and leverage the use of APIs, both internal and external, to obtain data, derive metrics and connect tools for automation.
• Leverage the use of AI when appropriate to reduce human workload and improve scalability of internal tools and processes.

Requirements

• 3–5 years of experience in Business Operations, RevOps, or Process / Project Management roles. A technical background is preferred (e.g. Computer Science, Engineering, Maths, Physics)
• Hands‑on approach and able to manage small team.
• Knowledge of CRM systems (Zoho, Salesforce, HubSpot, or similar).
• Familiarity with no‑code tools (Make, n8n), basic scripting (Python / Javascript, SQL) and API usage.
• AI fluency : knowledge of the current model ecosystem and providers, ability to identify processes that are good candidates for AI automation, experience in building basic AI pipelines (e.g. using OpenAI’s API) and familiarity with the use of AI agents.
• Strong analytical and problem‑solving mindset as well as strong organizational and communication skills.
• Ability to lead projects independently and collaborate across functions (Ops, Tech, Sales, Support).
• Experience in payments, SaaS, or CRM‑heavy environments is a plus.
• Fluent in English and Spanish needed.

What’s in it for you

A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.

Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.

Learning & development – English classes and role‑specific training, because your growth is part of our journey.

23 days of paid time off – plus local holidays, because great ideas need space to rest.

A dynamic, fast‑growing environment – where each day is unique and every idea counts.

A collaborative mindset – surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

Why you'll love it here

At Frekuent, we believe our success is built on our people. We’re a team of non‑conformists, committed and solution‑driven individuals, who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development, we value creativity, ownership, and collaboration — all driven by a strong culture that fuels our growth.

Be authentic isn’t just a value, it’s our belief that embracing who we are and appreciating diverse backgrounds, experiences and opinions is what truly enriches us.

If you're ready to jump into an exciting environment and make a real difference, this is the place for you.

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