Operations Manager

JR Spain; Valencia; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic energy company in Valencia is seeking an Operations Manager to lead the Core Customer Operations team, ensuring delivery on KPIs and implementing process improvements. The ideal candidate will have strong analytical and problem-solving skills, thrive in a fast-paced environment, and have experience in high-growth companies. This role offers a flexible working environment and various perks.

Servicios

Equity options scheme

Office amenities including fruit and breakfast

Flexible working environment

Development support through courses and training

Formación

• Ability to thrive in ambiguity and ask incisive questions.
• Experience in a high-growth company.
• Curiosity with a positive impact track record.

Responsabilidades

• Take full ownership of day-to-day running of Core Customer Operations.
• Accountable for ensuring KPIs are met.
• Lead project management for reactive work.

Conocimientos

Operational mindset

Analytical skills

Ownership and collaboration

Problem-solving skills

Communication skills

Herramientas

SQL

Spreadsheets and software tools

Descripción del empleo

We’re looking for a talented Operations Manager to join our team and help define what the world thinks of Octopus Energy Spain. You will be part of a growing Operations team, playing a key role in streamlining processes and implementing new approaches and effective ways of working. This is a great opportunity to use creative thinking in a fast-paced environment.

Mission

Make Ops’ lives easier.

Key metrics

• Reduce our cost to serve & operational risks/complexities

What you'll do

1. Take full ownership of the day-to-day running of Core Customer Operations.
2. Be ultimately accountable for ensuring we hit our KPIs, e.g., 95% answer rates on the phone, 100% compliance for our deliveries.
3. Define how our KPIs should evolve as the business grows.
4. Manage headcount forecasting and drive hiring to ensure teams have the right skills and numbers.
5. Manage a team of ~2 Team Leads, coaching and inspiring them.
6. Empower team leads to own their team’s success.
7. Lead project management for reactive work and industry challenges.
8. Review existing arrangements, suggest alternatives, and highlight risks and outcomes.
9. Lead implementation of new approaches, customer journeys, system changes, and training tools.
10. Own complex problems, generate solutions, and implement them.
11. Support the team during busy periods, including hiring, managing interns, and reporting.

What you'll need

• An operational mindset focused on scope, implementation, and scaling.
• Ability to thrive in ambiguity, ask incisive questions, and approach problems systematically.
• Strong analytical skills, comfortable managing and interpreting data.
• Proven ownership, collaboration, and communication skills.
• Curiosity and a track record of positive impact.
• Experience with spreadsheets and software tools.
• Experience in a high-growth company.
• SQL query skills are a plus but not essential.

Condiciones del puesto

• Office: Valencia
• Culture: Recognized as a top company to work for, with a focus on empowerment.
• Flexible working environment promoting work-life balance.
• Genuine relaxation and holiday policies.
• Equity options scheme.
• Office amenities including fruit, breakfast, coffee, and soft drinks.
• Bi-weekly company updates and social events.
• Development support through courses and training.

¿Por qué más te gustará estar aquí?

Octopus Energy offers a unique culture where people learn, decide, and build quickly. Work with autonomy on groundbreaking projects, with rewards and perks that matter to you.