Onsite Technical Support

Stefanini EMEA; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic IT support company in Madrid is seeking a professional to provide high-level customer service and hands-on support. You will play a key role in ensuring the delivery of a premium IT support service. The ideal candidate will be proactive, resolving support requests via phone, email, and in-person, and escalating issues when necessary. This role offers a diverse and challenging experience in a fast-paced environment.

Formación

• Experience in customer service and IT support is beneficial.
• Proactive in resolving queries over multiple communication channels.

Responsabilidades

• Provide support that consistently meets or exceeds Customer expectations.
• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user.

Descripción del empleo

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. 3 months project

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can\'t resolve.

Job responsibilities

• Provide support that consistently meets or exceeds Customer expectations
• Identify, analyse, and repair product failures. Order and replace parts as needed
• Support and maintain user