Online Chat Agent – Part-Time Evening Remote Role – Ecommerce Support

Mashreq Bank; España; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading eCommerce support company is seeking enthusiastic Online Chat Agents to provide remote support for customers. This part-time evening role allows for flexible hours and is ideal for individuals looking to contribute to a global customer service team from anywhere with a stable internet connection. The ideal candidates will possess strong communication skills and a customer-oriented mindset. Training will be provided.

Servicios

Flexible work-from-home setup

Competitive hourly pay

Performance incentives

Training provided for chat systems

Career growth opportunities

Formación

• Basic understanding of eCommerce platforms and online shopping processes is preferred.
• Ability to work independently and maintain focus during evening shifts.
• Previous experience in customer service or live chat support is preferred but not mandatory.

Responsabilidades

• Respond to customer inquiries promptly via live chat.
• Assist customers with order placement and product information.
• Maintain a positive tone and ensure quality communication.

Conocimientos

Excellent written English communication skills

Strong typing speed and accuracy

Customer-oriented mindset

Problem-solving abilities

Descripción del empleo

Job Summary

MNC JOBS INFO is seeking enthusiastic and customer-focused Online Chat Agents to provide remote support for our growing eCommerce clients. As an Online Chat Agent, you will be the first point of contact for customers, handling inquiries via live chat in a professional and timely manner. This part-time evening role is perfect for individuals seeking flexible remote work, allowing you to contribute to a global customer service team from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries promptly via live chat and messaging platforms.

• Assist customers with order placement, product information, refunds, and troubleshooting.

• Maintain a positive and professional tone while ensuring high-quality communication.

• Escalate complex queries to the relevant support team when necessary.

• Accurately document interactions and maintain customer records in the system.

• Meet daily productivity and quality targets set by the support team.

Required Skills and Qualifications

• Excellent written English communication skills.

• Strong typing speed and accuracy to handle multiple chat interactions.

• Basic understanding of eCommerce platforms and online shopping processes.

• Customer-oriented mindset with problem-solving abilities.

• Ability to work independently and maintain focus during evening shifts.

Experience

• Previous experience in customer service, live chat support, or eCommerce support is preferred but not mandatory.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Part-Time Evening Shifts: 4-5 hours daily between 6 PM – 11 PM (Flexible schedule).

• Remote role; work from any location with a stable internet connection.

Knowledge, Skills, and Abilities

• Knowledge of basic computer operations and familiarity with online tools.

• Ability to multitask and manage multiple conversations efficiently.

• Patience, empathy, and a proactive approach to solving customer concerns.

• Ability to adapt to different customer personalities and scenarios.

Benefits

• Flexible work-from-home setup.

• Competitive hourly pay and performance incentives.

• Opportunity to gain experience in the eCommerce and online support industry.

• Training provided for chat systems and eCommerce support processes.

• Career growth opportunities for top-performing candidates.

Why Join Us

At MNC JOBS INFO, we value work-life balance and offer opportunities to work remotely with flexible schedules. Join our supportive team and start a career in online customer support while working in the comfort of your home. We encourage both experienced candidates and motivated freshers to become part of our dynamic and growing eCommerce support team.

How to Apply

Interested candidates can submit their resume and a brief cover letter to our recruitment email or apply directly through the MNC JOBS INFO careers portal. Shortlisted candidates will be contacted for a brief online assessment and interview.