Office Supervisor

BAA Training; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading training provider is seeking a motivated individual to join their service operations team in Madrid. The role involves ensuring high-quality client service and managing office operations. Candidates should have at least one year of experience in client service or office management and be comfortable using Microsoft Office 365. Proficiency in English and Spanish is required. This opportunity offers a health insurance package, remote work options, and additional benefits after two years of service.

Servicios

Health insurance after 3 months

Work from home options

Additional holiday days

Entertainment flight with simulator

Convenient office space in Barcelona

Formación

• Minimum one year of experience in client service, office management, or administration.
• Comfortable using Microsoft Office 365 and document systems.
• Confidently uses English and communicates effectively in Spanish.

Responsabilidades

• Provide high-quality service to internal and external clients.
• Coordinate daily office activities to ensure smooth operations.
• Manage office supplies and invoices.
• Conduct regular cleanliness and facility checks.

Conocimientos

Client service experience

Office management

English communication

Spanish communication

Microsoft Office 365

Descripción del empleo

This is a great opportunity to join our service operations team and support both employees and clients at the BAA Training office in Barcelona. BAA Training operates internationally, with offices in Vilnius (Lithuania), Barcelona and Lleida (Spain), Paris (France), Ho Chi Minh City (Vietnam) and Delhi and Bangalore (India). Aviation is a fast-paced and truly multicultural environment. If you are proactive, enjoy communicating in English, like meeting people from different cultures, and are curious about aviation, we would be happy to hear from you.

Client & Office Service

• Providing high-quality service to internal and external clients, ensuring a consistent and professional customer experience
• Acting as the first point of contact for office and client matters, owning and redirecting requests as needed

Office Operations & Facilities

• Coordinating daily office activities to ensure smooth operations and compliance with company policies
• Ensuring office facilities, meeting rooms, and common areas (including the kitchen) are operational, clean, and presentable
• Owning office premises, conducting regular cleanliness and facility checks, and handling urgent issues
• Managing office supplies, monitoring stock levels, and placing orders when needed
• Managing office and service invoices, including verification and uploading to internal systems
• Cooperating with office management teams in Lithuania and France to ensure alignment and continuity
• Using company IT systems to support and ensure smooth office management processes
• Contributing to short-term and long-term goals in line with company objectives

Qualifications

• Has at least one year of experience in client service, office management, or administration, in an international environment
• Is comfortable with Microsoft Office 365, has experience with document systems or shared inboxes
• Uses English confidently at an effective operational level and communicates comfortably in Spanish

Benefits

• A health Insurance package after 3 months working for the Company.
• Work from home in compliance with company policy.
• Additional holiday days for loyalty after 2 years of work for Company.
• An entertainment flight with a full flight aviation training simulator.
• Contemporary and convenient office space in municipality of Gava in Barcelona.