Nordic-Speaking Customer Happiness Agent – Front Office

Sembo - Stena Line Travel Group AB; Palma; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading travel company in Palma de Mallorca is seeking multiple Nordic-Speaking Customer Service Executives for Flight and Accommodation Front Office roles. Join a vibrant, multicultural team where you'll deliver exceptional travel experiences and be part of a dynamic company culture that values creativity and innovation. Candidates should possess strong communication skills and passion for customer service, with a requirement for proficiency in a Nordic language. Flexible schedules and excellent perks await.

Servicios

Work remotely for up to three weeks a year

Paid day off on your birthday

Generous annual wellness contribution

Annual kick-off events

Free snacks and drinks at the office

Formación

• Native or near-native proficiency in a Nordic language (spoken & written).
• Strong communication skills and a passion for customer service.
• A fast learner with a problem-solving mindset.

Responsabilidades

• Build and maintain strong relationships with clients through clear communication.
• Manage and respond to customer reviews across social platforms.
• Craft personalized messages for travelers.

Conocimientos

Nordic language proficiency

Strong communication skills

Problem-solving mindset

Ability to manage multiple tasks

Collaborative team player

Herramientas

GDS systems (Amadeus, Galileo)

Descripción del empleo

A leading travel company in Palma de Mallorca is seeking multiple Nordic-Speaking Customer Service Executives for Flight and Accommodation Front Office roles. Join a vibrant, multicultural team where you'll deliver exceptional travel experiences and be part of a dynamic company culture that values creativity and innovation. Candidates should possess strong communication skills and passion for customer service, with a requirement for proficiency in a Nordic language. Flexible schedules and excellent perks await.