Night Auditor / Receptionist

Boho Club Marbella; Marbella; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A luxury resort in Marbella is seeking a Night Auditor/Receptionist. This role involves welcoming guests, managing check-in and check-out processes, handling phone inquiries, and providing excellent customer service. Candidates should have a friendly demeanor and ideally possess experience in a hotel environment. The position offers a 32-hour contract with tips and bonuses, in a supportive working environment.

Servicios

High emotional salary

Good working environment

Training and professional development

Tips & upselling bonus

Formación

• Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment.
• Ability to remain friendly and efficient under pressure.
• Good level of English and Spanish is essential.

Responsabilidades

• Welcome and greet guests providing courteous service.
• Perform check-in, check-out and payment transactions.
• Answer and forward incoming phone calls.
• Manage guest complaints and inquiries.

Conocimientos

Friendly personality

Customer service attitude

Multitasking skills

Organizational skills

Written and verbal communication skills

Educación

Education in Finance/Customer Service/Front Office/Hospitality

Herramientas

Microsoft Office

Opera Cloud

Descripción del empleo

Overview

We are hiring in Boho Club: Night Auditor/Receptionist

Key requirements

• Education: Finance / Customer Service/Front Office/ Hospitality
• Professional category: Front Office Receptionist/ Auditor Night
• Experience: not necessary, at least 1 year
• Opera Cloud
• Languages: English - Professional level; Spanish - Professional level; Other languages (French, Deutsch, Russian, Arabic) will be a plus

Job description

• Welcome and greet guests by providing friendly, efficient and courteous service
• Perform check-in, check-out and payment transactions
• Answer phone calls. Answer, screen and forward incoming phone calls
• Receive, sort and distribute mail/daily deliveries
• Manage complaints, arrival, departure and rest functions
• Provide information to guests about facilities, events and services
• Maintain a high level of personal hygiene and appearance
• Reception and classification of the daily mail
• Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
• Direct visitors to the appropriate person and office
• Provide basic and accurate information in person and by phone/email
• Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes)
• Order receiving supplies and maintain a stock inventory
• Update calendars and schedule meetings
• Arrange travel and accommodation, and prepare vouchers
• Maintain up-to-date records of expenses and office costs
• Perform other administrative receptionist duties such as filing, photocopying, and transcribing

Main qualifications / skills

• Enthusiastic with a friendly personality
• Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment
• Proficiency in Microsoft Office
• Customer service and professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

We are offering

• 4 days working + 4 days off / week
• 32 H contract
• tips & upselling bonus
• high emotional salary. Good working environment
• benefits from relationships with third parties
• training and professional development plan

How to apply

Send CV to: [e-mail]