Experteer Overview
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In this role you will support and optimize the RenTM Transport Management System, serving European users with first-level support and training. You’ll translate business needs into system requirements and drive data-driven insights for logistics performance. You’ll work with cross-functional teams to implement improvements and ensure scalable, reliable operations. This is a chance to shape transport and data analytics solutions within a global engineering services environment.
Compensaciones / Beneficios
- Provide advisory for Transport Management Software (RenTM)
- Maintain deep knowledge of RenTM features, structure, interfaces
- Serve as first-level RenTM support for Europe, including issue tracking and solutioning
- Organize and lead RenTM trainings for new users and refresher sessions
- Assess RenTM server performance and address performance issues
- Coordinate with Program Manager, business contacts and developers on RenTM development
- Translate business processes into RenTM and ERP system requirements
- Gather and maintain outbound logistics data and create data queries
- Create reports and KPI dashboards; automate analytics within the existing software stack
- Re-evaluate current practices in light of changing business needs
Responsabilidades
- Relevant experience in software application advisory, preferably transport management systems
- Experience in data mining and operations analytics, preferably logistics data
- Experience in business process management and development for measuring processes
- University degree in information technologies, software development or related subject
- Proficiency in ERP operations, preferably Oracle applications
- Clear thinking to understand complex contexts and act accordingly
- Self-confident and persistent in user training and bug fixing
- Strong communication skills for global, cross-functional collaboration
- Experience with virtual training (Microsoft Teams)
- Proven presentation and coaching abilities for training sessions
- Ability to multitask and meet hard deadlines
- Fluent in English; German or Spanish as a plus
Requisitos principales
- Remote work policy
- Flexible hours and hybrid/remote work
- 23 paid vacation days
- Birthday day off
- Flexible compensation plan (private health, vouchers)
- 7,000+ courses on learning platform