Level 1 IT Support Engineer

GamblingCareers.com; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global tech company is seeking a Level 1 IT Support Engineer to join its dynamic team in Valencia, Spain. This role offers a unique opportunity for career growth while working alongside enthusiastic professionals. Responsibilities include troubleshooting issues, ensuring proper incident classification, and providing technical resolutions. A college degree in IT and strong customer service skills are essential. Candidates with basic experience in Linux and SQL will have an advantage.

Formación

• Experience with bug and issue tracking system.
• Basic experience with Linux is nice-to-have.
• Basic experience with SQL is nice-to-have.

Responsabilidades

• Basic Level 1 troubleshooting, redirect to L2/L3 as required.
• Search knowledge base to verify if reported problems are already known issues.
• Impact analysis with accurate classification of reported issues.

Conocimientos

Excellent ability to learn and articulate software-related and technical concepts

Excellent Customer Service Orientation

Strong active listening skills and excellent written and oral communications skills

Ability to multitask in a fast paced environment

Strong attention to detail when communicating with customers

Educación

College degree in computer or IT related field, or equivalent experience

Herramientas

Linux

SQL

Descripción del empleo

Overview

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for Level 1 IT Support Engineer for our team of BRO-professionals!

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!

Requirements

• College degree in computer or IT related field, or equivalent experience
• Experience with bug and issue tracking system
• Ability to multitask in a fast paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills
• Excellent Customer Service Orientation
• Strong attention to detail when communicating with customers
• Basic experience with Linux is nice-to-have
• Basic experience with SQL is nice-to-have

Duties And Opportunities

• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
• Qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround
• Incident routing/escalation to second/third level support or third parties where required

Bold moves start here. Make yours. Apply today!