Lead Customer Success Engineer (Remote)

SCANOSS; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A software analysis platform provider is seeking a Lead Customer Success Engineer to manage strategic customer accounts, ensuring successful adoption of their open-source SCA platform. The role involves collaborating with engineering and DevOps teams, leading customer integrations, and mentoring junior staff. Candidates should have 3-5 years in a technical customer-facing role, strong knowledge of Git and CI/CD workflows, and excellent communication skills. Opportunities involve influencing product direction within a remote-first environment.

Servicios

Significant growth opportunities

Global remote-first team

Formación

• 3-5 years in a technical customer-facing role.
• Ability to read and discuss code (Python, JavaScript, etc.).
• Proven experience owning technical relationships with enterprise accounts.

Responsabilidades

• Own end-to-end success for key accounts from onboarding to renewal.
• Serve as primary technical contact for customers.
• Lead workflow design and guide customers on integrating SCANOSS.

Conocimientos

Technical customer-facing role experience

Strong knowledge of Git / GitHub

CI / CD workflows

Reading and discussing code

Excellent communication skills

Highly organized

Herramientas

CLI tools

Docker

Descripción del empleo

A software analysis platform provider is seeking a Lead Customer Success Engineer to manage strategic customer accounts, ensuring successful adoption of their open-source SCA platform. The role involves collaborating with engineering and DevOps teams, leading customer integrations, and mentoring junior staff. Candidates should have 3-5 years in a technical customer-facing role, strong knowledge of Git and CI/CD workflows, and excellent communication skills. Opportunities involve influencing product direction within a remote-first environment.