KYC & AML Specialist — Compliance, CX & Process Hero

Careerxtra; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading Outsourcing/BPO company in Valencia seeks a Customer Service Specialist. The role involves optimizing workflows, managing customer data, and developing content for internal and external stakeholders. Ideal candidates are fluent in English and have a strong background in customer experience and compliance. This position offers competitive remuneration, private health insurance, and numerous benefits including meals and language classes.

Servicios

Private Spanish health insurance

Free daily breakfast and lunch

Free Spanish classes

Career development opportunities

Monthly team events

Formación

• Fluent in English, both verbally and written.
• Background in customer experience and compliance.
• Demonstrated ability to optimize processes.
• Proficiency with technology tools.
• Strong analytical skills with experience in defining metrics.
• Excellent communication and content development abilities.
• Proven project management and onboarding experience.

Responsabilidades

• Map and document workflows for compliance processes.
• Develop knowledge base content for internal and external use.
• Create templates and automated responses.
• Define performance metrics and reporting structures.
• Prepare presentations and communication content.
• Manage data for customer and compliance initiatives.
• Facilitate onboarding activities for new team members.

Conocimientos

Fluent English

Customer experience

Compliance knowledge

Process optimization

Analytical skills

Project management

Communication skills

Herramientas

Cloud-based systems

Automation tools

Descripción del empleo

A leading Outsourcing/BPO company in Valencia seeks a Customer Service Specialist. The role involves optimizing workflows, managing customer data, and developing content for internal and external stakeholders. Ideal candidates are fluent in English and have a strong background in customer experience and compliance. This position offers competitive remuneration, private health insurance, and numerous benefits including meals and language classes.